We are a fast-growing automotive dealership committed to delivering an exceptional customer experience. We are seeking an experienced and motivated BDC (Business Development Center) Manager to lead our customer engagement efforts, maximize appointment-setting performance, and drive showroom traffic.
Position Overview
The BDC Manager will oversee the daily operations of the dealership's Business Development Center, managing inbound and outbound communications, lead handling processes, appointment-setting performance, and BDC staff development. This individual will play a critical role in increasing sales opportunities and ensuring a world-class customer experience.
Responsibilities
- Manage and coach a team of BDC representatives to achieve appointment and sales goals.
- Monitor inbound and outbound phone calls, internet leads, text messages, and email communications.
- Develop and implement processes to improve lead response times and appointment show rates.
- Track key performance indicators (KPIs) including:
- Lead response time
- Appointment set rate
- Appointment show rate
- Sold rate
- Call volume and conversion metrics
- Conduct regular training sessions and performance reviews.
- Ensure all customer interactions meet dealership standards.
- Work closely with Sales Managers and General Management to improve lead conversion.
- Maintain CRM data integrity and ensure proper follow-up procedures are followed.
- Create schedules, monitor staffing levels, and manage daily BDC operations.
- Generate reports and provide recommendations to improve performance.
Qualifications
- Minimum 3 years of automotive BDC management experience preferred.
- Strong understanding of automotive sales processes and CRM systems.
- Proven track record of increasing appointments and sales conversions.
- Excellent leadership, coaching, and communication skills.
- Strong organizational and analytical abilities.
- Experience with dealership CRM platforms such as VinSolutions, DealerSocket, Elead, DriveCentric, or similar systems.
- Ability to thrive in a fast-paced, goal-oriented environment.
What We Offer
- Competitive salary plus monthly performance bonuses.
- Health, dental, and vision insurance.
- Paid vacation and holidays.
- Career growth opportunities within a growing dealership group.
- Ongoing training and professional development.
- Supportive team environment with clear performance goals.
Ideal Candidate
The ideal candidate is a results-driven leader who understands that success in a BDC comes from process, accountability, training, and customer service. If you have a passion for developing people, improving performance, and driving dealership growth, we want to hear from you.
Apply today and help lead our dealership's customer engagement and sales growth to the next level.
Pay: $55,000.00 - $130,000.00 per year
Work Location: In person
