RESTAURANT MANAGER
Summary of Job Function
The Restaurant General Manager models servant leadership while delivering exceptional results through others. They provide an engaging environment for restaurant teams and the guest; while focusing on delivering operational excellence. Popeyes Restaurant General
Managers invest their time in developing servant leaders; creating memorable experiences; being a brand champion; managing administration; and maintaining the facility. Popeyes Restaurant General Managers consistently keep our brand promises, inspire their teams and deliver great results.
Essential Responsibilities for Leading the Team
Develop Servant Leaders
- Puts your people and restaurant first – not yourself
- Shows compassion, care and concern for the team through behaviors, actions and decisions
- Engages the team in regular one on one meetings and performance management discussions
- Creates the right environment and sets the team up for success by providing ongoing communication and the tools to get the job done
- Coaches and motivates the Assistant Managers and the team
- Recruits and develops talent
- Demonstrates commitment to goals and inspires others to deliver superior performance
Essential Responsibilities for Leading the Business
Create Memorable Experiences
- Creates a service experience so good the guest can’t wait to come back to Popeyes
- Serves as a role model to create memorable guest experiences.
- Sets clear expectations and holds team accountable for delivering brand service behaviors
- Takes actions to solve and celebrate guest feedback
- Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly
Brand Champion
- Serves as the face and voice of the brand in the restaurant and community
- Serves as the local representative of Popeyes to the community by sponsoring or participating in events
- Builds and leverages community relationships to drive business and maximize catering program opportunities in the community
- Champions and implements company-wide promotions, product launches and product samplings
- Ensures the team delivers Popeyes brand programs, Limited Time Offers (LTO) and core product with operational excellence
Administration
- Maintains the balance between providing a high quality employee and guest experience and achieving financial goals
- Develops sales forecast and creates schedules to ensure Quality, Service and
Cleanliness
- Monitors business: previous day numbers, schedules, labor, food cost, cash shortage concerns
- Reviews inventory efficiencies to create product orders
- Controls food and paper inventory, conducts daily and weekly inventory counts
- Creates, communicates, implements and follows up on operations and financial action plans
- Analyzes sales and labor during and after each shift; makes adjustments to labor as needed
- Maintains Brand operating standards for product procedures, cleanliness standards and service expectations
Maintain Facility
Ensures the restaurant is a safe, sanitary and appealing place for everyone
- Monitors and maintains compliance with health, safety, cleanliness, security and fire standards and regulations
- Identifies problems, conducts high-level troubleshooting and seeks maintenance support for restaurant equipment
Required Knowledge, Skills and Abilities
- Excellent people leadership and guest service skills required
- Demonstrated restaurant operations knowledge
- Ability to work in a fast paced environment
- Recruit and develop the skills and ability of the team
- Highly organized with the ability to plan for, execute and monitor business performance
- Ability to communicate effectively with guests, team members and Above Restaurant
Availability: available to work all shifts, weekends, and holidays (if needed)
Education and Experience
- Must have high school diploma or equivalent
- Minimum of 3 years Manager experience
- Physical Demands
- Must be able to lift up to 70 pounds of force frequently to move objects
- Ability to carry products/boxes and miscellaneous items weighing no more than 70 pounds
- Consistently handles product preparation
- Ability to kneel and follow proper lifting procedures
- Consistently lifts for product preparation, stocking and inventory
Benefits:
Health, dental, vision, life insurance
Vacation pay
Monthly bonus program
If you are a motivated individual ready to take on a rewarding challenge, apply now and join the Popeyes family!
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Quick service & fast food restaurant: 4 years (Preferred)
- Management: 3 years (Preferred)
Work Location: In person
