Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Support Associate who will also cross train for a Logistics Coordinator Position. This is not a call center position.
If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!
MUST be reliable!
MUST work well with others!
Customer Support Associate Responsibilities:
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Provide accurate and professional customer support
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Incoming order entry via phone, email, web
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Outbound calls to customers with delivery status
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Provide problem resolution for customers and drivers
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Accurate and complete documentation of all issues
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Constant contact with other customer support associates and logistics coordinators
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Multitask between order entry, monitoring delivery status, problem resolution, etc.
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Other customer support and office duties
Logistics Coordinator Responsibilities:
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Ability to select best possible driver based on location, ability, vehicle specifications & current work load.
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Ability to navigate upwards of 30 drivers simultaneously to complete more than 200+ expedited deliveries per day.
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Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted.
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Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff.
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Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.
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Coach new drivers as part of their on-the-job training, providing additional instruction and guidance.
- High school diploma/GED required
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Strong knowledge of the metro and surrounding areas
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Background experience in a customer support environment with problem resolution skills
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Call center experience or transportation experience preferred
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Exhibit a strong attention to detail
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Ability to work in a team environment in high pressure situations
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Strong written and oral communication skills are essential
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Ability to Multi-task in the areas of customer support and order entry
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Must be reliable and punctual - maintain excellent attendance
Basic computer skills - - will use windows-based software
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Basic to advanced typing skills - Minimum 34 words per minute
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Capable of working in a fast-paced environment
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Must be able to cross train in a logistics coordinator position
PREVIOUS TRANSPORTATION EXPERIENCE PREFERRED, but not required
