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Samaritan's Purse is seeking an ICT Field Support Analyst to join our Information Technology department, working on-site in N. Wilkesboro, NC. As an ICT Field Support Analyst, you will provide both onsite and remote IT support to our domestic and international field offices, ensuring ministry staff around the globe are equipped with the technology they need to advance the Gospel. Working across a broad range of IT systems, you will help keep our global technology infrastructure mission-ready by supporting network design and troubleshooting, hardware and software deployment, communication technologies, and technical support and training for remote staff. Bring your technical expertise and heart for service to help empower a mission-critical team. Come and use your gifts daily to advance the Gospel!
A day in the life of an ICT Field Support Analyst:
At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.
In the role of ICT Field Support Analyst, you will have the opportunity to:
- Maintain your personal relationship with Jesus Christ and be an effective witness for Him.
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Configure, install, and troubleshoot computer hardware and related operating system software, as well as phone systems, satellite phones, and other communications hardware.
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Analyze the IT needs of our field offices and assist with ongoing performance monitoring and future capacity planning.
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Assist with enterprise software configuration and deployment solutions, including various endpoint management systems.
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Work with our ICT Regional and ICT Disaster Response teams to ensure mission-critical IT solutions are field deployable.
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Provide ongoing technical support, both on-site and remotely, to all international and domestic field offices when necessary.
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Available to provide on-call support, as needed by management, to fulfill the department Service Level Agreement and Internal Operating Procedures.
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All other duties as assigned.
Learn more about serving with Samaritan's Purse.
Qualifications & Experience:
- Bachelor's degree from a four-year college or university and three (3) or more years of related experience and/or training; an equivalent combination of education and experience will also be considered.
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Thorough knowledge of networking principles and applications, including the design, implementation, and troubleshooting of network infrastructure such as DHCP, routing, switching, VLANs, and related technologies.
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General knowledge of enterprise networking, endpoint management, and mobile device management (MDM) solutions, with experience or familiarity with platforms such as Cisco Meraki, Ubiquiti UniFi, Cradlepoint, Hexnode, Meraki Systems Manager, or ManageEngine preferred.
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Comprehensive knowledge of computer and laptop deployment, repair, maintenance, and technical support, with working knowledge of satellite-based communication systems (including VSAT and SAT phone technologies) and AC/DC electrical systems to ensure technology infrastructure is properly deployed and supported.
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12 credit hours of college-level Biblical Studies (required); if not already completed, an opportunity to meet and complete the requirement is available upon hire.
Job Location: (On-Site) N. Wilkesboro, NC
Type: Full-Time
Language Requirement: Fluency in English (required)
Travel Expectations: 50 days/annually; required travel documents and vaccinations for entry into foreign countries will be necessary
Benefits:
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On-site Medical Clinic (staff and dependents)
- Medical, prescription, dental & vision insurance
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Flexible Spending Account (FSA)
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Long-term and Short-term disability insurance
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Paid Family Medical Leave
- Term Life Insurance
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401(k) retirement savings plan
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10 paid holidays
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12 vacation/personal days
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10 sick days
Samaritan's Purse Mission Statement:
Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.
Samaritan's Purse Statement of Faith:
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We believe the Bible to be the inspired, the only infallible, authoritative Word of God. 1 Thessalonians 2:13; 2 Timothy 3:15-17.
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We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. Matthew 28:19; John 10:30; Ephesians 4:4-6.
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We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15.
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We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7.
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We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16,17,18; Ephesians 6:12; Colossians 2:6-10.
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We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. 1 Corinthians 15:51-57; Revelation 20:11-15.
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We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. 1 Corinthians 12:12, 27; Ephesians 1:22-23.
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We believe that the ministry of evangelism and discipleship a responsibility of all followers of Jesus Christ. Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15.
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We believe Gods plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9.
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We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. Matthew 9:35-38; 22:37-39, 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15.
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We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10.
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We believe that God wonderfully and immutably creates each person biological male or female. These two distinct but complementary sexes together reflect the image and likeness of God. Rejection of ones biological sex is a rejection of Gods merciful design and creative order. Genesis 1:26-27;1 Corinthians 6:9; Deuteronomy 22:5
