Job Overview
Petrolink is seeking a Junior Platform Support Engineer to join our dynamic Houston ICT support team. In this role, you will be responsible for assisting with the monitoring, support, and maintenance of Petrolink's cloud and on-premises platform services. Working under the guidance of senior team members, the role will help ensure platform availability, investigate system alerts, support deployments, and contribute to continuous improvement of operational processes and documentation.
The ideal candidate has a strong technical foundation, a willingness to learn, and an interest in cloud technologies, infrastructure operations, and enterprise software support.
Growth Opportunities for the Successful Candidate
- Learn modern cloud and infrastructure technologies, including Azure, Kubernetes, observability platforms, and automation tools.
- Participate in real-world incident management, troubleshooting, and operational support activities.
- Contribute to platform improvement initiatives and automation projects.
- Develop technical expertise across enterprise applications, databases, networking, and cloud services.
- Receive support for professional certifications and continuous learning.
- Progress into more senior Platform Operations, DevOps, Cloud Engineering, or Site Reliability Engineering (SRE) roles over time.
Responsibilities and Duties
- Monitor platform health, alerts, and service availability using approved monitoring tools.
- Investigate and triage incidents, escalating issues to senior engineers when required.
- Assist with application, infrastructure, and database deployments following documented procedures.
- Support platform maintenance activities, including patching, upgrades, and routine operational tasks.
- Update and maintain operational documentation, runbooks, and knowledge base articles.
- Work with development, product, and platform teams to troubleshoot customer and internal system issues.
- Participate in the team's on-call support rotation once appropriately trained.
- Assist with security and compliance activities, including vulnerability remediation and audit evidence collection.
- Support disaster recovery, backup verification, and business continuity activities.
- Identify opportunities to improve operational efficiency and reliability through automation and process improvement.
- Adhere to all company policies, procedures, quality standards, and security requirements.
Skills
- 0-2 Years of experience in IT support, systems administration, cloud operations, or a related technical role.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
- Basic understanding of Windows and/or Linux operating systems.
- Basic understanding of networking concepts, including DNS, TCP/IP, and VPN connectivity.
- Strong analytical and critical thinking skills.
- Good written and verbal communication skills.
- Ability to follow documented procedures and work effectively within a team environment.
- Strong desire to learn modern infrastructure, cloud, and platform technologies.
Preferred Qualifications
- Familiarity with cloud platforms such as Microsoft Azure or Amazon Web Services.
- Exposure to SQL databases.
- Familiarity with scripting using PowerShell, Bash, or Python.
- Exposure to monitoring and observability platforms.
- Exposure to container technologies such as Docker or Kubernetes.
- Experience working in a customer-facing or technical support environment.
Applicants must be legally authorized to work in the United States for any employer.
To apply for this position, applicants must meet the above criteria.
Please note that applicants may use AI tools to help draft and refine their CV or resume. However, AI must not be used to complete assessments or generate other application materials.
Petrolink is an equal opportunity employer. If you require a reasonable accommodation involving AI-enabled assistive technology at any stage of the application process, please let us know.
https://www.petrolink.com/
Pay: $70,000.00 - $82,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Will you now or in the future require sponsorship for employment visa status?
- Are you currently located in the Greater Houston area?
- Are you available to work the required schedule for this role (Monday-Friday, and occasional weekends on-call)?
- Are you willing to undergo a background check?
- Would you be open to providing occasional weekend on-call support, if needed?
Work Location: In person
