From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
The Digital Solutions Support Administrator supports Yancey Bros.' digital transformation initiatives by providing account administration, application access management, order support, customer onboarding, reporting coordination, and application troubleshooting services for customers and associates. This role serves as the primary point of coordination for digital support activities, ensuring a seamless customer experience while driving adoption and effective use of Caterpillar and Yancey digital solutions.
- Strong customer-service orientation with professional verbal and written communication.
- High attention to detail, strong follow-through, and ability to keep records accurate across multiple systems.
- Ability to prioritize requests, coordinate tickets, and work efficiently in a fast-paced support environment.
- Comfort learning digital tools, account-management workflows, reporting trackers, and application troubleshooting steps.
- Proficiency with Microsoft Office; experience with CRM, ticketing, reporting, or Caterpillar digital systems preferred.
- Ability to collaborate effectively with employees and leaders across Sales, Product Support, Parts, Service, IT, Operations, and Digital teams.
- Ability to work independently, ask clarifying questions, document decisions, and close the loop with customers and stakeholders.
To be successful in this position you should have prior experience in digital support, help desk, order support, and business operations. This position also requires someone who enjoys talking to people, developing relationships with customers and working in a team environment.
- High school diploma required.
- Bachelor’s degree from a four-year college or university, technical certification, or related equivalent experience preferred.
- 3–5 years of administrative, customer service, digital support, help desk, order support, or business operations experience preferred.
- Experience supporting customer accounts, data quality, SaaS or web applications, dealer systems, CRM, ticketing systems, or equipment-related digital tools preferred.
- Leadership, Vision, Competitiveness and Sense of Urgency
- Strong accountability and initiative
- Excellent interpersonal and communication skills
- Presentation Skills, Organization Skills and Advanced problem solving capabilities
- Strong Teamwork Skills
- PC proficiency
- Occasionally Lift/Carry/Lower 1 – 15 Lbs, seldom Lift/Carry/Lower 15 – 30 Lbs, never Lift/Carry/Lower +30 Lbs.
- Climate controlled environment. Work under florescent lighting. Moderate noise levels. Possible noise and vibrations carried over from the shop.
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
- Safety: We value the lives and health of our team and customers above all else.
- Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
- Teamwork: We work as one across our organization for the benefit of our customers.
Ideal candidates will demonstrate the following values:
- Acting in a safe manner
- Exhibiting honesty and integrity
- Acting in a fair and ethical manner
- Team mentality
- Delivering quality results
- Embraces change / improvement
- Exhibiting superior customer service skills
- Exhibiting pride and ownership
- Working with a sense of urgency
- Exhibiting a winning attitude
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
- Competitive Pay
- Individual Bonus Opportunities Available
- Technician Tool Allowance
- 401k Plan Strong Company Match
- Employee Profit Sharing
- Financial Wellness Coaching
- Medical, Vision, Dental Insurance
- Prescription Drug Coverage
- Flexible Spending Accounts
- Short & Long Term Disability
- Group Life Insurance
- Paid Holidays
- Paid Sick Leave
- Tuition Reimbursement
- Ongoing Training
- Advancement Opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
