Role: Network Technician
Location : Bakersfield, CA
We are seeking a dynamic and proactive Network Technician to join our IT support team. In this role, you will be responsible for maintaining, troubleshooting, and optimizing our organization's computer network infrastructure. Your expertise will ensure seamless connectivity, robust security, and reliable system performance across various platforms. This position offers an exciting opportunity to work with cutting-edge technology, support end-users, and contribute to the stability of our IT environment. If you thrive in a fast-paced setting and have a passion for problem-solving, this role is perfect for you!
Responsibilities
- Install, configure, and maintain network hardware such as routers, switches, firewalls, and VPN gateways to ensure optimal performance.
- Provide technical support for network issues related to LAN (Local Area Network), WAN (Wide Area Network), wireless connectivity, and internet access.
- Troubleshoot hardware and software problems on desktops, laptops, servers, and network devices using tools like ServiceNow, Jira, or BMC Remedy.
- Manage Active Directory accounts for user access control, password resets, and group policy updates to maintain security standards.
- Monitor network performance using diagnostic tools; identify and resolve bottlenecks or outages swiftly.
- Support system administration tasks including Windows Server administration, operating systems support (Windows and macOS), and Linux environments.
- Assist with hardware maintenance and upgrades; perform routine checks on computer hardware components to prevent failures.
- Collaborate with cybersecurity teams to implement firewall rules, VPN configurations, and other security measures protecting our IT infrastructure.
- Document all troubleshooting steps, system changes, and incident reports clearly in help desk systems like Jira or ServiceNow for future reference.
- Communicate effectively with end-users by providing clear guidance on technical issues while maintaining excellent customer service standards.
Qualifications
- Proven experience in technical support roles with a focus on computer networking and system administration.
- Strong knowledge of operating systems including Windows (supporting Windows Server environments), macOS, Linux distributions.
- Hands-on experience with hardware maintenance of computers and networking equipment.
- Familiarity with IT support tools such as BMC Remedy, ServiceNow, Jira for incident tracking and management.
- Proficiency in managing Active Directory environments for user account management and permissions control.
- Understanding of network protocols including LAN/WAN architecture, TCP/IP, VPNs, firewalls, and cybersecurity best practices.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Ability to troubleshoot complex hardware/software issues efficiently while maintaining a positive customer service approach.
Join us as a Network Technician and become an essential part of our dedicated IT team! Your technical proficiency will directly impact our organization’s success by ensuring reliable connectivity and secure systems that empower our business operations every day!
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Pay: $23.00 - $25.00 per hour
Work Location: In person
