Job Summary
Join our dynamic healthcare team as a Patient Service Agent, where your enthusiasm and exceptional communication skills will make a meaningful difference in patient experiences. In this vital role, you will serve as the first point of contact for patients, healthcare providers, and visitors, ensuring smooth appointment scheduling, accurate data entry, and efficient management of electronic health records (EHR). Your proactive approach and technical proficiency will help streamline administrative processes while delivering outstanding customer service. This paid position offers an exciting opportunity to grow within the healthcare support field and contribute to a compassionate patient-centered environment.
Duties
- Greet patients and visitors warmly, providing excellent customer service through phone communication and in-person interactions
- Manage appointment scheduling, cancellations, and reminders using healthcare management software and EMR/EHR systems
- Handle incoming phone calls with professionalism, utilizing phone etiquette to address inquiries and direct calls appropriately
- Perform accurate data entry of patient information, insurance details, and medical records into electronic health record systems
- Assist patients with health insurance questions, documentation requirements, and general healthcare support
- Maintain confidentiality while managing sensitive medical information with attention to detail and compliance standards
- Support medical office operations by coordinating with healthcare providers, managing documentation flow, and ensuring timely follow-up
Experience
- Experience in a customer service or client-facing role within a healthcare setting or call center environment is preferred, but not required
- Excellent computer skills with proficiency in Microsoft Office applications and electronic health records (EHR) management systems
- Familiarity with dental terminology, health insurance processes, and healthcare support procedures is preferred, but not required
- Demonstrated ability to handle multiple tasks efficiently while maintaining accuracy in data entry and communication
- Strong communication skills—both verbal and written—with a focus on phone call management and customer service problem-solving
- Previous experience in a medical office or healthcare support role involving analysis skills and technical proficiency is advantageous
Why LFO located in Annapolis, Gambrills, Bowie and Greenbelt?
We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.
We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
