Senior Manager, Payments & Fraud
Location: Miami, FL (REMOTE)
12+ Months Contract
Position Summary
Seeking a Senior Manager, Payments & Fraud to serve as the operational and analytical backbone of its payments function across all four iconic brands: Burger King, Popeyes, Tim Hortons, and Firehouse Subs. This role is responsible for day‑to‑day vendor management, fraud operations, and payment channel performance, acting as the primary liaison with acquirers, networks, processors, and fraud vendors. The Senior Manager will also serve as the first escalation point for franchisee payment issues, while partnering closely with Brand, IT, Digital, and Finance teams to balance operational rigor with analytical insight.
Key Responsibilities
- Oversee daily payments operations across RBI brands: monitor authorization rates, decline codes, settlement, and interchange; triage franchisee escalations and resolve issues with vendor partners.
- Lead fraud operations end‑to‑end: manage chargeback lifecycle, partner with fraud vendors to optimize rules, track KPIs (chargeback rate, approval rate, fraud loss), and balance fraud prevention with guest experience.
- Manage vendor relationships: prepare QBR materials for 10+ critical partners, track SLAs/deliverables, and escalate issues to the Director.
- Drive execution of payments initiatives: rollout of network tokenization, launch of new payment methods (tap‑to‑pay, digital wallets, alternative payments), and enablement across stores/regions.
- Own payments analytics and reporting: build dashboards, deliver monthly touchpoints, conduct ad‑hoc analyses, and quantify ROI of initiatives.
- Support vendor negotiations: analyze proposals, benchmark terms, build financial models, and prepare materials for leadership.
- Prepare executive‑level communications and present updates to cross‑functional stakeholders.
Required Qualifications
- Bachelor’s degree in Finance, Economics, Business, STEM, or related field.
- 5+ years of relevant experience with a Bachelor’s, or 3+ years with an advanced degree (MBA, JD, etc.).
- Proven project management experience across multiple concurrent workstreams.
- Strong quantitative and analytical skills; advanced Excel proficiency required.
- Demonstrated vendor management and negotiation experience.
- Excellent communication skills, with experience presenting to senior leadership.
- Ability to operate independently in a fast‑paced, matrixed environment.
Preferred Qualifications
- Background in payments, fraud, merchant acquiring, financial services, or consulting.
- Familiarity with card networks (Visa, Mastercard, Amex, Discover), acquirers, and processors.
- Working knowledge of tokenization, 3DS, chargeback management, and fraud rule engines.
- Experience in QSR or multi‑unit retail, ideally within a franchised model.
- Exposure to scenario analysis, investment banking, or consulting.
Key Competencies
- Operational Rigor: Drives resolution and holds vendors accountable.
- Analytical Strength: Translates complex data into actionable recommendations.
- Commercial Mindset: Understands P&L impact and ROI trade‑offs.
- Collaboration: Builds strong cross‑functional relationships.
- Ownership: Trusted to manage workstreams independently.
- Clear Communication: Adapts messaging for audiences from franchise operators to C‑suite executives.
