GRS Community Management is seeking a dedicated and detail-oriented Assistant Property Manager to support the Community Association Manager. The Assistant Property Manager plays a vital role in supporting the lead Property Manager in a residential community. This position involves overseeing the association and engaging with homeowners to ensure their needs are met. Key responsibilities include processing lease, purchase, and architectural applications, addressing owner issues and complaints, scheduling maintenance repairs, and creating and monitoring work orders. Additionally, the Assistant Property Manager responds to resident communications and assists with community inspections, contributing to the overall upkeep and management of the property.
Salary starts at $70,000 based on experience
Key Responsibilities:
- Assists the Property Manager in preparing all documentation for community-related meetings.
- In the absence of the Property Manager, maintains positive communication with residents, vendors, and board members.
- Helps to ensure compliance with all required insurance programs for each property, collaborating with the Property Manager and the Association’s insurance broker.
- Provides recommendations to the Property Manager regarding community operations and governance.
- Maintains the Association’s Fact Sheet in CINC, ensuring it includes current contracts, governing documents, rules and regulations, and the GRS management contract.
- Prepares and delivers periodic management reports to the Property Manager and necessary materials for Board meetings.
- Assists the Property Manager and Board of Directors in maintaining compliance with federal, state, and local statutes, as well as the Association’s governing documents.
- Helps to maintain an up-to-date Policy Manual for the community as approved by the Property Manager.
- Assists with emergency procedures SOP’s and communications to the residents.
- Manages the community’s Work Order system to ensure timely responses to resident requests.
- Assists with the community’s Architectural Review Program (ACC’s) to ensure timely responses to resident requests for them to make improvements on their lot.
- Supports the Property Manager in addressing any incidents arising within the community property or during community-sponsored events and completing an incident report.
- Welcomes and informs new homeowners about community policies and procedures.
- Processes lease, purchase, and architectural applications efficiently.
- Addresses and promptly resolve inquiries, requests, and complaints from residents.
- Conducts regular property inspections to ensure upkeep and maintenance standards.
- Assists in scheduling and oversees necessary repairs / maintenance, creating and monitoring work orders.
- Responds to emergency maintenance or safety calls and after-hours emergencies in a timely manner.
- Maintains accurate records for the association and unit owner files for all residents.
- Assists the Property Manager with inspections of the community common areas.
- Assists with biweekly inspections for monitoring / reporting of violations in accordance with community policies. Issue violations for homes outside of community standards.
- Schedules Sanction Committee meetings / violation hearings
- Prepares documentation for community-related meetings and provides support during the absence of the Property Manager.
- Collaborates with the Property Manager on the budget and ensures timely coding of bills for payment of the association’s ongoing expenses.
- This Job description is subject to change from time to time by the Property Manager and is intended to be a summery of key responsibilities for the position.
Required Knowledge and Skills:
- Strong organizational skills and attention to detail, able to meet deadlines, cognitive flexibility and problem-solving skills.
- Knowledge of association rules and regulations.
- Proficiency in Microsoft Outlook, Teams, Word & Excel.
- Excellent communication skills with the ability to handle disputes calmly. This is a customer centric environment where the customers live on the property.
- Ability to work independently and collaboratively within a team or committee and engage positively with residents.
- Efficient with time management, complete assigned projects within a timely manner.
Education and Experience:
High school diploma or GED required; an associate or bachelor’s degree in business or management is preferred.
A minimum of 2-3 years of relevant administrative experience in property management or customer service.
Familiarity with property management software (CINC preferred) is a plus.
LCAM certification preferred but not required.
Physical Requirements:
Ability to lift up to 40 lbs.
We are a Drug Free Workplace and require all applicants that are offered a position to have a pre-employment Drug Screen and Personal Background checks. This posting is a summary and not intended as inclusive of the complete job description of the duties, qualifications, and responsibilities of the candidate. GRS has the right to change the content of the posting at any time.
We thank all that apply, but only those candidates who meet the position requirements will be contacted. GRS conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship, veteran status or any other classification protected by applicable federal, state or local employment.
