Candlewood Suites St. Charles is seeking a dependable, friendly, and flexible Front Desk Agent to join our team.
Important: Please apply only if you can work the required combination of morning, evening, and overnight shifts.
Required Schedule Availability
Applicants must be available to work all three shifts:
7:00 a.m.–3:00 p.m.
3:00 p.m.–11:00 p.m.
11:00 p.m.–7:00 a.m.
The regular schedule will include two overnight shifts from 11:00 p.m.–7:00 a.m. The additional scheduled shifts will include both the 7:00 a.m.–3:00 p.m. shift and the 3:00 p.m.–11:00 p.m. shift.
This is not a position where applicants may select only one preferred shift. Candidates must be able and willing to work mornings, evenings, and overnights. Weekend and holiday availability is also required.
Compensation:
$17 per hour
Responsibilities:
Front Desk Responsibilities
Welcome guests and provide friendly, professional service
Complete guest check-ins, checkouts, and reservation updates
Answer telephone calls and respond to guest questions
Process payments, deposits, and credit card authorizations accurately
Handle guest concerns professionally and notify management when assistance is needed
Maintain accurate front desk records and complete assigned shift reports
Communicate effectively with housekeeping and maintenance
Follow hotel safety, security, privacy, and cash-handling procedures
Monitor the property and respond appropriately to guest needs
Keep the front desk, lobby, guest laundry room, and other public areas clean and organized
Check and empty trash in assigned public areas
Assist the housekeeping department with washing, drying, folding, and organizing hotel laundry as needed
Complete additional duties assigned by management
Night Audit Responsibilities
Complete the hotel’s nightly audit procedures accurately and on time
Review guest accounts, room charges, payments, and transaction postings
Correct or report discrepancies according to hotel procedures
Balance cash, credit card, and other payment transactions
Process no-shows and verify reservation information
Run the end-of-day process in the hotel’s property-management system
Prepare, organize, and distribute required daily reports
Set up the front desk and prepare necessary information for the morning shift
Monitor hotel activity and help maintain a safe, secure environment overnight
Respond to guest requests and concerns while working independently
Communicate any incidents, account issues, or unfinished tasks to management and the next shift
Qualifications:-
Comfortable taking telephone calls and mitigating stressful situations
- Working knowledge of Microsoft Office and reservation management systems
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Must have graduated high school, received a GED or equivalent
- 1+ year of hotel industry experience or related job preferred
Previous hotel, front desk, night audit, or customer-service experience is preferred
Open availability for all three shifts is required
Must be dependable, punctual, and flexible
Strong communication and guest-service skills
Basic computer, data-entry, and math skills
Ability to follow detailed night audit procedures
Ability to work independently during overnight shifts
Ability to remain calm and professional in challenging situations
Willingness to assist with laundry and public-area cleaning
Ability to stand for extended periods and lift, push, or carry items required for regular hotel duties
About Company
Candlewood Suites by IHG is a trusted extended-stay hotel brand dedicated to making every guest feel at home. Whether guests are staying for a few nights or several weeks, they rely on us to provide a clean, comfortable, and welcoming environment.
At Candlewood Suites St. Charles, we believe our team members are the heart of our success. We foster a supportive, respectful, and team-oriented workplace where every employee is valued and every role makes a difference. Our housekeeping team is essential to delivering the exceptional guest experience we're known for, and we take pride in maintaining the highest standards of cleanliness and hospitality.
