Company Description
Naiser Law Office is a personal injury law firm in Louisville, Kentucky, securing justice and compensation for injured clients across Kentucky and Indiana.
Role Description
We're a small, fast-paced personal injury law firm seeking a dependable, personable Full-Time Legal Assistant/Receptionist: organized, comfortable communicating with injured clients, and able to take ownership of administrative processes. Experience or comfort working with AI tools is preferred.
Client intake and front desk support make up most of the role. You're the first voice callers hear and the first face visitors see, spending your day on the phone with clients and keeping the front of the office running smoothly.
The rest is administrative and case support: calendars, records follow-up, mail, client files, and general office operations. The right person moves easily between both.
Primary Responsibilities — Client Intake & Front Desk
- Answer and route all incoming calls, taking accurate messages
- Conduct initial client intake: accident, injury, and insurance details
- Respond promptly to every client inquiry so no opportunity is missed
- Follow up with potential clients to schedule intake meetings
- Prepare intake paperwork: contracts, medical authorizations, and data governance forms
- Greet and direct clients, guests, and vendors, exercising judgment with unannounced arrivals
- Keep the reception area and conference rooms presentable
- Follow up with current clients on treatment and case status
Secondary Responsibilities — Administrative & Case Support
- Calendars & court: Send the daily calendar email, review attorney calendars, confirm depositions and court appearances, and circulate weekly court events
- Records & billing: Track medical record and billing requests with providers, and contact insurers for claim files and liens
- Files & mail: Create and organize client files, route daily mail, and scan correspondence to the digital case file
- Ledgers & databases: Update case expense ledgers and referral records, process closed-file archiving, and maintain provider contacts in Notion
- Office operations: Manage supply orders and the coffee station, plan team events and office logistics, and run occasional courthouse filings and deliveries
Growth Opportunity
This position is a starting point, not a ceiling. Someone who consistently exceeds expectations can grow into trial and court support work: filings, deadline management, deposition and hearing prep, and hands-on support during trial. We promote from within and invest in the right person.
Qualifications
- Excellent phone etiquette and strong communication skills
- Comfortable speaking with injured clients and gathering detailed information
- Proficiency in typing
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment, exercising sound judgment when plans change
- Ability to handle sensitive information with discretion
- Prior law office, intake, reception, or customer service experience preferred (personal injury a plus)
- Proficient with basic computer systems and office software; willing to learn firm systems like Notion and KYCourtNet
- Valid driver’s license and reliable transportation for occasional filings and deliveries
- Interest in growing into trial and court support work
Schedule
- Full-time position
- In-office role located in the St. Matthews area of Louisville, Kentucky
- Monday – Friday (8am – 5pm)
Compensation
Based on experience and qualifications.
Benefits
- Paid time off
- 401k
- Paid holidays
- Opportunities for professional development and growth within the firm
Work Environment
We're a small, collaborative team focused on strong client service. The ideal candidate takes pride in helping clients through difficult moments while keeping cases running smoothly. In an office our size, no one is above making the coffee, and this role carries a wide range of responsibilities.
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Opportunities for advancement
- Paid time off
Work Location: In person
