Full-Time | On-Site | Newport News, VA
About the Role
CVP Windows and Doors is looking for a friendly, organized, and customer-focused Receptionist/Office Assistant to be the welcoming face of our showroom and the operational backbone of our front office. You’ll work directly with customers, coordinate scheduling, and keep day-to-day office functions running smoothly. If you thrive in a fast-paced environment and love helping people, we want to hear from you.
What You’ll Do
Customer Service & Communication
- Answer inbound calls, emails, and texts promptly and professionally
- Greet walk-in customers and create a welcoming showroom experience
- Identify customer needs, process requests, and resolve or escalate concerns effectively
- Build rapport and maintain strong relationships with customers throughout their experience
Scheduling & Coordination
- Schedule and confirm customer appointments for sales consultations
- Manage the appointment calendar and proactively follow up with customers as needed
Office Administration
- Complete daily office paperwork accurately and on time
- Maintain a clean, organized, and professional office and showroom environment
- Document all customer interactions in the company’s customer management system
- Support the team with additional administrative tasks as needed
What We’re Looking For
Required
- High school diploma or GED
- Strong verbal communication and active listening skills
- Comfortable working with computers and learning new software
- Ability to stay calm, organized, and effective in a busy environment
- Excellent time management and the ability to juggle multiple priorities
Preferred
- Previous experience in a customer service, receptionist, or office assistant role
- Familiarity with CRM or customer management software
- Experience in a home improvement, construction, or retail environment a plus
What We Offer
- Competitive hourly compensation
- Paid time off (PTO)
- Complete benefit package including medical, dental, vision, disability & life insurance, Simple IRA with a company match
- Career growth opportunities within a growing local company
- A supportive team environment where your contributions are valued
Employment is contingent upon a successful background check and pre-employment drug screen.
Work Location: In person
