This position serves as the primary front-line contact for designated Watershed Foods customers, responsible for key aspects of day-to-day operations. The Customer Experience Manager strengthens customer relationships with professional execution and a proactive approach.
The Customer Experience Manager is responsible for order entry and processing, OTIF monitoring and customer demand forecasting. This role also owns systems and data alignment for both Watershed and customer portals, executing customer, vendor and item setups.
Previous experience in account management or customer service; experience working directly with major retailers is strongly preferred.
Demonstrates a strong ability to acquire knowledge of new industries, product lines, and customer environments.
Clear and confident communicator, comfortable working with customer contacts across various roles.
Strong technical skills, including experience with ERP systems, order processing and fulfillment platforms, and Microsoft Excel. Familiarity with Electronic Data Interchange (EDI) and Customer Point-of-Sale (POS) systems.
Excellent written, verbal, and presentation communication skills.
Highly organized with strong attention to detail.
Self-motivated with a proactive, solution-oriented mindset.
Strong interpersonal skills and proven ability to build and maintain lasting relationships.
Passionate about providing world-class customer service.
Comfortable working in a fast-paced, constantly evolving environment.
Demonstrates key Watershed values such as humility, trust, integrity, and teamwork.
Creative and critical thinker who thrives in dynamic environments, with the ability to navigate change, adapt quickly, and tackle new challenges with flexibility and confidence.
Experience with project management or customer service management (experience working directly with major retailers preferred).
PPO or HSA medical benefits with Employer Contributions.
Dental, Vision, Life, AD&D, Disability insurance.
401K with a competitive company match.
8 Holidays, Vacation accrual, PTO program, Parental Leave.
Attendance, Safety, Service Awards.
Tuition Reimbursement Program.
Uniform and Boots provision.
Employee Assistance Program.
Chaplain Program.
Smart Dollar.
Company Events and Luncheons.
Paid Volunteer Days.
Referral bonuses.
