We're hiring an Intake & Scheduling Coordinator to be the first voice homeowners hear when they reach out to SK Quality Roofing. This is a fast-moving, high-impact role that sits at the center of our sales pipeline.
RESPONSIBILITIES:
Lead Intake
- Answer incoming calls, emails, web inquiries, and lead sources in real time
- Gather customer and property information and pre-qualify leads
- Schedule inspections and estimates; assign leads to the right sales rep
CRM & Pipeline Management
- Enter all new leads into Pipedrive accurately and immediately
- Maintain clean, updated CRM records through every stage of the pipeline
- Trigger follow-up automations and Roofr measurements
Customer Communication
- Provide fast, friendly, professional communication to every homeowner
- Send confirmation texts/emails and prep instructions ahead of inspections
- Follow up on quote requests and voicemails
Operations Support
- Coordinate daily with sales reps on new leads, inspections, and urgent situations
- Flag emergency leaks and same-day priority calls to the Operations Manager
- Assist with collecting insurance info, HOA requirements, photos, and documents
Reporting
- Track daily lead volume, source, and scheduling conversion rates
- Provide weekly performance summaries and flag trends
- Monitor Google reviews and send post-service review requests
REQUIREMENTS:
- Customer service or administrative experience required; construction/roofing background is a plus
- Strong phone presence — clear, confident, and professional
- Fast, accurate data entry with strong attention to detail
- CRM experience (Pipedrive preferred)
- Comfortable learning new tools quickly (Roofr, CompanyCam, etc.)
- Ability to multitask and stay organized in a fast-paced environment
COMPENSATION: $25-$30/hour + incentives | Full benefits | On-site
Pay: $25.00 - $30.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
