Team Member – Heart of House (Kitchen)
At Chick-fil-A, we are always looking for great talent and applicants with a coachable spirit and a genuine desire to serve others.
Many of our restaurant owners began their careers with Chick-fil-A as high school team members. They are committed to providing the same opportunities to our team members.
Our goal is to create "REMARK" able experiences to our guests and community. We treat all of our team members with honor, dignity and respect.
At Chick-fil-A, we consider our team members to be more than just employees, they are essential to the success of each Chick-fil-A restaurant.
OVERVIEW
The Heart of House (HOH) Team Member is responsible for executing kitchen operations with excellence by ensuring high-quality food, proper food safety, and efficient production in a fast-paced, high-volume environment. This role plays a critical part in delivering accurate, fresh, and consistent food to guests while maintaining a clean, safe, and organized kitchen. HOH Team Members are expected to uphold Chick-fil-A standards through attention to detail, urgency, and a commitment to operational excellence.
PRIMARY RESPONSIBILITIES
The Heart of House Team Member, under the direction and supervision of the shift Manager and ultimately the Heart of House Operations Manager, is responsible for managing and supporting the following:
Food Preparation & Execution
- Prepare and cook food items according to Chick-fil-A recipes and procedures
- Ensure all food is prepared with accuracy, quality, and consistency
- Maintain proper portioning, cooking times, and holding standards
- Assemble orders with attention to presentation and accuracy
- Maintain speed and efficiency to support overall throughput and service goals
Kitchen Operations
- Operate kitchen equipment safely and according to proper procedures
- Maintain organization and cleanliness of all kitchen workstations
- Monitor product levels and communicate needs to ensure continuous production
- Follow all operational procedures to ensure smooth and efficient kitchen flow
- Support execution of all menu items and new product rollouts as directed
Cleanliness & Food Safety
- Maintain a clean, safe, and organized kitchen environment at all times
- Adhere to Food Safety 5 standards and all food safety guidelines
- Follow proper handwashing, glove use, and sanitation procedures
- Ensure all equipment, surfaces, and utensils are regularly cleaned and sanitized
- Uphold cleanliness standards in accordance with restaurant expectations and health regulations
Operational Support
- Support overall kitchen operations by completing assigned tasks with urgency and accuracy
- Assist with stocking, organizing, and maintaining kitchen inventory and supplies
- Execute opening or closing duties as assigned, including cleaning, stocking, and preparing the kitchen for service
- Properly store and rotate product according to FIFO (First In, First Out) standards
- Maintain equipment and ensure all kitchen tools are clean and in proper working condition
- Support team members and leadership with additional operational tasks as needed
Teamwork & Execution
- Work collaboratively with team members to ensure smooth and efficient kitchen operations
- Maintain a positive attitude and contribute to a strong team environment
- Follow direction from Team Leaders and Managers with consistency and urgency
- Demonstrate reliability, punctuality, and accountability in all assigned responsibilities
- Adapt quickly to changing business needs and assist in different positions as required
REQUIRED CORE COMPETENCIES
- Ability to work in a fast-paced, high-volume environment
- Strong attention to detail and commitment to food quality
- Ability to follow procedures and execute with consistency
- Strong work ethic and sense of urgency
- Ability to multitask and prioritize effectively
- Willingness to learn and take direction
- Ability to remain composed under pressure
- Team-oriented mindset
- Commitment to cleanliness and food safety standards
ELIGIBILITY REQUIREMENTS
- Must be 18 years or older
- Ability to work a flexible schedule based on operational needs
- Available to work on Fridays and Saturdays
- Ability to stand for extended periods of time and perform physical tasks
- Ability to lift and carry items as needed for restaurant operations
The Perks:
- Competitive Pay
- Performance Based Advancement
- Leadership Skill Development Opportunities
- Chick-fil-A sponsored College Scholarships
- Flexible Hours
- Complimentary Meals While Working
- And of Course We Are Always Closed on Sundays!
We have an incredible work environment and a great group of team members that work together daily to serve our guests in the La Habra and Whittier communities. We sincerely look forward to meeting with you!
