JOB This position typically provides performance of the daily operations and functions necessary to maintain computer systems and related data processing equipment.
ESSENTIAL JOB FUNCTIONS:
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Loads peripheral equipment with selected materials such as printer paper for operating runs.
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Observes and troubleshoots equipment operation and error lights to detect malfunction.
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Records problems which occur an
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Answers telephone calls to assist computer users encountering problems.
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Maintains equipment, software and media inventory records.
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Performs diversified duties including answering incoming telephone calls, entering information and data into the computer system, drafting, editing and distributing correspondence as well as other related duties as assigned.
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Troubleshoots existing applications and consults with IT staff for solutions on computers.
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Performs system maintenance functions as directed including windows and office updates and other software updates.
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Educates office personnel in the use of software and utilities.
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Maintains PC workstations.
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Serves as first contact for helpdesk operations.
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Troubleshoots hardware problems on workstations, printers and copiers
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Researches technical issues as well as future products that may beneficial.
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Utilizes existing software to keep an inventory and maintenance agreements and contacts technicians for equipment repairs.
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Analyzes problems to develop solutions involving computer hardware and software.
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Oversees the daily performance of computer systems.
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Performs other duties as assigned.
EXAMPLE OF DUTIES
- Associate’s degree in a related field;
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Two (2) years of computer experience;
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Or equivalent education, and/or experience.
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Must have and maintain a valid driver’s license for South Carolina with safe driving record;
Special Requirements:
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A+ certification desired;
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Basic knowledge of standard cabling practices and cabling color codes;
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Departmental testing may be administered during interview;
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A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file.
Knowledge, Skills and Abilities:
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Skill in excel with attention to detail for working with departmental projects.
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Skill in filing, customer service, math, data entry and correct grammar usage.
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Skill in the use of general office equipment.
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Ability to be detail oriented and have excellent customer service and communication skills, both written and oral.
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Ability to efficiently complete tasks by following established guidelines/procedures with minimal direct supervision.
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Ability to use computers.
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Ability to repair, develop or install software, hardware and systems.
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Ability to establish policies and create plans for and guide implementation of systems.
SUPPLEMENTAL INFORMATION The work is regularly performed in a relatively safe, secure and stable work environment. The number of hours worked will vary depending on the assignment.
Hours will not exceed twenty-nine (29) hours per week. Scheduled hours/days, job location, duties and any other information contained herein is subject to change.
