Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest complaints and resolve issues promptly and effectively
- Assist guests with inquiries about hotel amenities and services
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience in the hospitality industry is preferred
- Bilingual skills (English/Spanish) are a plus
- Familiarity with front desk operations and hospitality
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and providing exceptional phone etiquette
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Ability to multitask and prioritize tasks effectively
- Flexibility to work various shifts, including evenings, weekends, and holidays
We offer competitive pay rates, opportunities for career growth, and a positive work environment. If you are passionate about providing excellent customer service and creating a welcoming atmosphere for guests, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Employee discount
- Referral program
Work Location: In person
