MAIN FUNCTION: A Receptionist with Community Wellness Partners is responsible for performing clerical tasks within an office setting to support daily operations as indicated below.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
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Answers all Calls in a timely manner
- Screen the calls and ensure you are transferring the caller to the appropriate extension.
- Transferring calls to, or providing personal Team Member cell phones is prohibited.
- Obtaining telephone messages as needed and communicating with appropriate personnel via email or message slip.
- Screens all visitors are ensuring visitors are tested per CDC, DOH, or CWP Infection Control Requirements.
- Please have the visitor complete the testing sheet
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Perform the test handling all fluids and swabs with gloves.
- Make sure the test result is entered onto the appropriate index cards.
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Place all testing sheets into the proper folder or locked box (per campus).
- Employee Testing as Needed – As directed per DOH and CWP Infection Control guidelines
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Report any and all positive testing to Director of Nursing or Supervisor, CWP Infection Control, HIS (Medical Records) and Administrator immediately.
- Paycheck Distribution-You may begin handing out paychecks per Human Recourses direction Thursdays at 4 pm on pay weeks.
- Ensure all visitors sign in and sign out on Kiosk
- Monitoring Security Systems in place as per campus.
- Screen’s all visitors prior to allowing access into the building. Designed to enhance security for staff and residents.
- Report any potential security breaches to proper personnel (example- visitors have codes to doors and stairways).
- Emergency Paging for all codes as needed.
- All overhead pages additionally as needed or directed.
- Newspaper, Mail separation and forwarding (as per campus)
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Screening of Staff Employees, contractors, upon entrance.
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Collection of funds and disbursement of meal tickets for visitors and staff.
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Collection of funds as per facility sponsored activities and turn funds into responsible party.
- Present good customer service with a positive and friendly attitude.
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Additional tasks as assigned by your supervisor
OFFICE TASKS:
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Directs calls and takes messages appropriately in a professional manner.
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Performs clerical functions of the receptionist role and responsibility.
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Labels newspapers in the morning for the residents and departments and coordinates with the staff responsible to deliver resident mail daily.
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Coordinates with other departments as needed
- Answers questions and provides direction and assistance to visitors while following PHI/HIPAA guidelines.
- Assists with customer concerns/complaints and coordinates as needed with Administrative staff.
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Computer Skills required
ADDITIONAL DUTIES:
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Completes in-services and attends meetings as required.
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Performs other related duties or miscellaneous duties as directed by supervisor/manager.
KNOWLEDGE, SKILLS, and ABILITIES: High School graduate
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Ability to establish effective communication skills (oral and written)
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Able to maintain CWP standards for PHI/HIPAA confidentiality
- Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times angry people
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Must be able to speak and write the English language in an understandable manner.
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Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
PERSONAL REQUIREMENTS:
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Appropriate attire as required by department dress code.
- Must be able to work independently.
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Complies with the code of conduct and proper badge identification.
PHYSICAL REQUIREMENTS:
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Sits, stands, bends, lifts and moves intermittently during working hours
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Subject to frequent interruptions
- Must be able to move intermittently throughout the workday.
