Essential Duties: We are seeking an RV Service Advisor to join our family! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Create accurate Estimates and Repair Orders for customers
- Maintain accurate records of customer contacts, approval for work, actual work performed, status on jobs for WIP repair orders, etc.
- Ensure that all work done under extended warranty/service contracts are approved and correctly billed on the repair order.
- Book completed Repair Orders daily.
- Maintain effective communication with service customers for vehicle pick-ups, drop-offs, and sold-unit deliveries.
- Meet with every customer picking up their repaired unit, reviewing completed work, and ensuring that they complete their transaction with the cashier.
- Coordinate with Dispatch and Parts Dept. for completion of Repair Orders by the agreed “Promise Date,” and pro-actively reschedule with customers when Promise Date cannot be met.
- Communicate effectively with Service manager and Dispatch to ensure priority is given to the appropriate repair order, and that all team members are informed.
- Recommend additional services including preventative maintenance and various accessories or equipment that will enhance your customer’s RV ownership experience.
- Handle customer inquiries and complaints
- Troubleshoot and resolve product issues and concerns
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, service writer, or other automotive/RV related skills
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Attitude and approach is everything. You must:
- Be a leader and a team-player.
- Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
- Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
- Be self-aware, flexible and open-minded.
- Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.
- Be an advocate for your customers and your team. Your success depends on theirs.
Job Type: Full-time
Pay: 17-24 an hour
Day range:
Shift:
Experience:
- RV Service Advisor: 1 year (Preferred)
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Service writing: 2 years (Preferred)
Ability to Commute:
- Yuba City, CA 95991 (Required)
Ability to Relocate:
- Yuba City, CA 95991: Relocate before starting work (Required)
Work Location: In person
