The Best Western University Inn located at 3801 McFarland Blvd E Tuscaloosa, AL , is now hiring for Front Desk Agents.
The Guest Services Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Education & Experience:
-
College course work in related field helpful.
-
Experience in a hotel or a related field preferred.
-
High School Diploma or equivalent required.
-
Computer experience preferred.
Essential (partial list):
-
Greet and welcome all guests approaching the Front Desk in accordance with Expotel Hospitality Service standards.
-
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
-
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
-
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
-
Review Front Office log and Trace File daily.
-
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
-
Follow all cash handling and credit policies.
-
Be aware of all rates, packages and special promotions as listed in the Red Book.
-
Be familiar with all in-house groups.
-
Be aware of closed out and restricted dates.
-
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
-
Be familiar with hospitality terminology.
-
Have knowledge of emergency procedures and assist as needed.
-
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
-
Use proper two-way radio etiquette at all times when communication with other employees.
-
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
-
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
-
Be able to complete a bucket check, room rate verification report, and housekeeping report.
-
Balance and prepare individual paperwork for closing of
Schedule:
-
8 hour shift
-
Day shift
-
Holidays
-
Monday to Friday
-
Night shift
-
Weekend availability
Education:
-
High school or equivalent (Preferred)
Experience:
-
Hotel experience: 1 year (Preferred)
-
Front desk: 1 year (Preferred)
