Job Description
- Performs maintenance, sustainment of existing networks, and identification/correction of issues.
- Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators
- Monitors data or voice system networks for various messages, alarms, or issues. Activates scripts as alarms occur or issues surface. Confirms accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm. Initiates resolution as appropriate.
- Troubleshoots problems using scripts and standard, routine procedures; escalates as appropriate. Researches issues to determine if problem may be resolved using predefined procedures.
- Resolves basic issues; documents the results. Communicates occurrence of alarms or issues and resulting actions taken to resolve or escalate problem.
- Executes scheduled maintenance routines in accordance with standard procedures. Identifies issues or problems and resolves as appropriate; escalates when necessary
- Activates/deactivates network lines according to established schedules.
- Performs first- and/or second-level problem determination (first level is help desk).
- Interfaces with users and/or network vendors.
- Can follow detailed work instructions.
Required Skills
- Two (2) years of experience in programs and contracts of similar scope, type, and complexity are required.
- Associate's degree in engineering technology from an accredited college is required. Two (2) years of additional network engineering experience may be substituted for an Associate's degree.
- Experience with installation and configuration of any levels of network devices, such as firewalls, switches, routers, cabling, Cisco, Brocade, or Juniper devices is a plus.
- Experience supporting WAN technologies such as SONET (OC3, OC48, OC192), DS3, T1, etc.
- Experience with Taclanes/KG-175, etc. Experience with MPLS, BGP, VPNs, etc.
- An IAT level II baseline certification as defined by DoD 8570.01-M is required.
- Active TS/SCI security clearance with a polygraph is required
Desired: CompTIA Network+, CCENT, CCNA, CCNP, CCIE, or equivalent
