Accounts Receivable (AR) Specialist – AP Support
Overview of Role:
The Accounts Receivable Specialist is a key role responsible for managing the company’s customer billing process, maintaining accurate accounts receivable records, and driving timely collections. This position plays an important role in protecting company cash flow by ensuring invoices are processed accurately, customer accounts are maintained, and outstanding balances are actively managed.
The primary focus of this role is Accounts Receivable, including invoicing, customer communication, payment tracking, and collection efforts. This individual will also provide secondary support for Accounts Payable functions, including assisting with vendor invoice tracking and payment coordination.
This is a highly collaborative position that requires strong communication skills and teamwork. This is not a behind-the-scenes data entry role — the successful candidate will regularly communicate with customers, vendors, operations teams, and internal departments to resolve issues, answer billing questions, and ensure financial processes move efficiently.
The ideal candidate is detail-oriented, process-driven, organized, and proactive. They exercise due diligence, take ownership of their responsibilities, and understand that accurate invoicing and consistent collections directly impact company performance.
Primary Responsibilities – Accounts Receivable:
- Prepare, review, and process customer invoices accurately and in a timely manner
- Monitor outstanding customer balances and maintain AR aging reports
- Perform outbound collection calls and follow up on overdue invoices
- Receive inbound customer calls regarding invoice questions, billing concerns, and account details
- Research and resolve billing discrepancies through communication with customers and internal teams
- Track payments received and ensure accurate application to customer accounts
- Maintain organized customer records and documentation
- Communicate collection updates and concerns with appropriate internal departments
Secondary Responsibilities – Accounts Payable Support:
- Assist with tracking vendor invoices and payment schedules
- Maintain visibility into upcoming vendor obligations
- Support AP processes by organizing records and assisting with payment coordination
- Help identify and resolve discrepancies related to vendor invoices
Cross-Department Collaboration:
- Partner with operations, sales, management, and administrative teams to ensure billing accuracy
- Communicate effectively across departments to resolve customer and vendor issues
- Work as part of a team to improve processes and maintain accountability
Ideal Candidate:
- Strong attention to detail and commitment to accuracy
- Comfortable communicating professionally over the phone and through email
- Confident handling customer billing conversations and collection follow-ups
- Organized and able to manage multiple priorities
- Process-oriented with strong follow-through
- Takes initiative and ownership of assigned responsibilities
- Enjoys working collaboratively in a team environment
- Exercises good judgment and due diligence when handling financial information
This role is ideal for someone who enjoys being involved in the business, communicating with people, and playing an important role in improving financial operations and cash flow.
Pay: $18.00 - $25.00 per hour
Benefits:
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
