The Principal Engineer - Aftermarket provides critical engineering support for our products and systems post-sale. This role focuses on maximizing equipment uptime, performance, and longevity by diagnosing complex field and Repair & Maintenance (R&M) issues, designing retrofit kits, and developing custom engineering solutions for legacy products. Acting as a vital bridge between field service teams, manufacturing, and the customer, you will turn operational challenges into engineering solutions that drive long-term client satisfaction and aftermarket revenue growth.
Responsibilities:
- Field and R&M Engineering Support: Diagnose complex equipment failures, perform root cause failure analysis (RCFA), and provide timely technical solutions to field service teams and customers
- Retrofit & Upgrade Design: Create custom modifications, upgrade packages, and engineered solutions to improve the efficiency, safety, and reliability of installed systems
- Documentation & CAD Modelling: Generate detailed 3D CAD models, manufacturing drawings, schematics, and accurate bills of materials (BOMs) for replacement and legacy parts
- Technical Asset Management: Develop and update product repair manuals, preventative maintenance guidelines, service bulletins, and testing procedures
- Cross-Functional Collaboration: Partner with the product line, sales, supply chain, and production teams to scope custom repair projects, estimate engineering hours, and build accurate customer quotes
- Leadership: Mentor junior engineers and provide technical guidance across teams.
- QHSE: Ensure compliance with safety, quality, and regulatory requirements during all service activities
Required:
Minimum 10 years of experience in product design or field engineering, with proficiency in 3D CAD software (e.g., SolidWorks, Autodesk Inventor, or Creo)
Proven track record of conducting root cause failure analysis and mechanical or electrical troubleshooting on industrial equipment,
- Managed Pressure Drilling (MPD) equipment experience and process
- Proficient with the offshore drilling process (e.g., drilling engineering) and related equipment (e.g., subsea systems, controls, drilling riser, rig drilling equipment)
- Exposure to digital/service analytics tools and predictive maintenance solutions
- Leadership experience or informal team management
Strong verbal and written communication skills, with the ability to explain complex engineering concepts to non-technical stakeholders and clients
Ability and willingness to travel domestically and internationally as required
Preferred:
- Proficient with the offshore drilling process (e.g., drilling engineering) and related equipment (e.g., subsea systems, controls, drilling riser, rig drilling equipment)
- Exposure to digital/service analytics tools and predictive maintenance solutions
Leadership experience or informal team management
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Qualifications:
Bachelor of Science degree in Mechanical Engineering or a closely related technical field
