Job Summary
We are seeking a dynamic and compassionate Bilingual Medical Assistant to join our healthcare team as a Front Desk Specialist. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing administrative and clinical tasks in a fast-paced medical environment. Your fluency in both Spanish and English will ensure clear communication with diverse patient populations, enhancing their experience and satisfaction. This paid position offers an exciting opportunity to contribute to patient care excellence across outpatient clinics, urgent care centers, or hospital settings.
RESPONSIBILITIES
- Greet and check-in patients promptly while providing exceptional customer service.
- Verify patient demographics, insurance eligibility, and obtain all necessary registration documents.
- Collect co-payments, outstanding balances, and process patient payments accurately.
- Perform patient check-in and check-out procedures efficiently.
- Schedule, reschedule, confirm, and follow up on patient appointments.
- Conduct appointment reminder calls, recall campaigns, and patient outreach to maintain provider schedules.
- Accurately enter and update patient information within the Electronic Health Record (EHR) system.
- Obtain and document vital signs, medical histories, current medications, allergies, and chief complaints for provider review.
- Assist providers with patient examinations, procedures, injections, and treatments as directed.
- Prepare and maintain examination rooms, equipment, and medical supplies.
- Assist with specimen collection, laboratory processing, and diagnostic testing when applicable.
- Educate patients regarding treatment plans, medications, referrals, and follow-up instructions.
- Manage incoming phone calls, patient inquiries, referrals, prior authorizations, and medical records requests.
- Maintain patient confidentiality and comply with HIPAA regulations at all times.
- Support daily clinic operations and perform additional duties assigned by management.
QUALIFICATIONS
- Bilingual fluency in English and Spanish required.
- Minimum one (1) year of Medical Assistant and/or Medical Front Desk experience preferred.
- Experience collecting patient co-pays, deductibles, and outstanding balances required.
- Experience with patient scheduling, appointment confirmations, check-in, and check-out procedures required.
- Proficiency with Electronic Health Records (EHR), specifically eClinicalWorks (eCW) preferred.
- Knowledge of insurance verification, eligibility verification, and authorization processes preferred.
- Strong understanding of medical terminology, anatomy, physiology, and clinical workflows.
- Current Medical Assistant certification preferred but not required based on experience.
- BLS/CPR certification preferred.
- Excellent communication, customer service, and interpersonal skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Ability to maintain professionalism, accuracy, and attention to detail while managing multiple responsibilities.
- Ability to work independently and collaboratively as part of a healthcare team.
- Commitment to providing exceptional patient care and creating a positive patient experience.
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
