Why work at First Step Communities?
Joining the team at First Step Communities offers more benefits beyond just a job. It's a career that offers a chance to:
Make a Tangible Difference: Tackle the critical issue of homelessness in the community. By joining our team, you will directly contribute to positive change in our clients’ lives and see the impact of your efforts firsthand.
Purpose and Connection: Sharing your skills and passions with a cause you care about is incredibly rewarding. You'll connect with like-minded individuals and discover a sense of purpose beyond your daily routine.
Expand Your Network: Our community is filled with a vibrant network of passionate individuals and partner organizations. By joining our team you'll expand your client focused networks, opening doors to new opportunities and collaborations.
Make Your Community Stronger: Local non-profits are the backbone of strong communities. By joining ours, you’ll contribute to building a more vibrant, inclusive, and resilient place for everyone to thrive.
Joining our team is an investment in yourself, your community, and a cause you believe in. Take the “First Step” and discover the potential of making a difference in our community by starting a career at First Step Communities.
Summary: Working as part of a team, the Shelter Supervisor will be responsible for the day to day running and supervision of program site. This position handles the scheduling of staff on shifts for a 24/7 schedule and is responsible for finding coverage for staff callouts and approved days off. The Shelter Supervisor will provide direct guidance and feedback to staff and clients and will complete warnings, write-ups, and reviews.
Essential Duties and Responsibilities: include the following. Specific duties may vary. Other duties may be assigned.
- Ensure maintenance of a clean, safe, and supportive environment for clients and staff. Understand and implement all FSC policies and procedures.
- Monitor staff performance and behavior and provide documentation to Program Director when necessary.
- Communicate effectively and direct staff on duties and responsibilities. Delegate when appropriate.
- Maintain sustained concentration and mental focus sufficient to perform essential job functions accurately and safely
- Exercise sound judgement and decision-making in time-sensitive or high-stress situations.
- Interact and monitor client’s behavior in a positive and professional manner, issuing write ups and facilitating discharges.
- Encourage clients to comply with facility policy and procedures.
- Participate and assist monthly community meetings for clients and another for staff.
- Assist clients if CSA staff require support. Work as a CSA when necessary to meet full staffing.
- Escalate to Director’s attention any observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens.
- Professionally communicating and planning with partners, such as laundry and food providers.
- Maintain inventory of the shelter and communicating supply needs with Program Director.
- Ensure the cabin capacity and availability is completed and reported to Program Director
- Assist with training for new hires, volunteers and temporary staff on your delegated work shift or as assigned by Program Director.
- Review information regarding the site by reading emails, daily notes, and incident reports.
- Perform basic front desk duties to include, answering phones, filing, Microsoft Office, Data entry, monitor surveillance.
- In case of emergency, as a last resort, be available to cover the shift that cannot be filled.
- Perform other tasks as necessary as assigned or requested by the Program Director.Supervisory Responsibilities
: Client Support Associates working in the shelter.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In addition, the education, experience, and other skills listed below represent the knowledge, skills, and abilities required.
Education and/or Experience: High school diploma and at least 12 months related experience and/or training. An Associate's or Bachelor’s degree in Social Work or a related field is preferred.
Language Skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should have knowledge of a computer or tablet, and accompanying applications and software. Knowledge of basic office equipment should include: Data entry, Microsoft, Internet, email, copy and fax machines, and telephone.
Working Conditions: Ability to work indoor and outdoor work in various weather conditions. This position may require you to work weekends and holidays as needed.
Certificates, Licenses, Registrations: A current CA driver’s license, a DMV record, and proof of auto insurance are required. CPR, First Aid, and NARCAN certification preferred.
Other Skills and Abilities:
- Understanding of the homeless population and their unique needs.
- Strong verbal communication and listening skills.
- Ability to exercise extreme patience.
- Must be comfortable working with people and flexible in unpredictable environments.
- Ability to think quickly and respond calmly to stressful/ emergency situations.
- Ability to teach and train staff, both new and experienced.
- Willingness to learn and attend trainings.
- Ability to maintain a high level of confidentiality
Other Position Requirements:
- A background check is required.
- A TB test is required.
- May be asked to work overtime depending on staffing needs.
Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.
Must frequently lift or move up to 50 pounds. Specific vision abilities required by this job include: low light (night) vision, close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. .
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. First Step Communities operates emergency shelter environments, including some that are outdoors. Exposure to heat, cold, and rain are commensurate with the weather. The noise level in the work environment is usually quiet to very noisy.
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- The Stockton Blvd. Safe Stay project is a 24/7, 365-day operation. If we do move forward with your application, are you willing to work on holidays? (i.e. Thanksgiving, Christmas Day, New Years Day, Fourth of July, etc.) (If you do not answer this, your application will be forfeited)
- This is a swing shift position scheduled from Tuesday to Saturday, with flexible working hours ranging from 11:30 AM to 12:30 AM. You would still work an 8-hour scheduled shift. Are you able to work these flexible hours?
- Please provide a short answer on why you are interested in working with the homeless population. (If you do not answer this, your application will be forfeited)
- A staff member receives multiple complaints from our participants about their attitude and interactions. How would you address these complaints with the staff member and ensure improvements in their behavior? (If you do not answer this, your application will be forfeited)
- Please give a paragraph or two on why you are fit for the shelter supervisor position? (If you do not answer this, your application will be forfeited)
- Do you know anyone that works at First Step Communities? If so who?
Work Location: In person
