The Opportunity
We are seeking a motivated and detail-oriented IT Helpdesk Support to join our dynamic IT team. This role is responsible for providing first-line technical support to our users, resolving IT issues, onboarding-offboarding and escalating complex problems to specialist teams in various IT disciplines. The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service. This role is going to be onsite and is able to support on-call after hours.
Requirements
Basic Qualifications
- Associate's degree in IT, Computer Science, or related field.
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5 years of experience in IT or a related field
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Experience with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite, and common software applications.
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Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
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Ability to work after hours, if needed.
Preferred Qualifications
- Bachelor's degree in IT, Computer Science, or related field.
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Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools.
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Knowledge of Active Directory and user account management.
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Willingness to learn and adapt to new technologies and processes
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Strong communication and customer service skills to assist non-technical users effectively.
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Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
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CompTIA A+, Network+, or similar certifications are a plus
Pay rate: $40-$45
30–60-day contract
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