The HR Client Engagement Coordinator serves as a primary relationship partner for assigned client territory, helping ensure they receive maximum value from Exodus HR Group’s services. This role combines administrative support, client service, and account experience responsibilities with a strong focus on client engagement, retention, and service expansion.
Working under the guidance of the HR Team Lead and HR Director, the HR Client Engagement Coordinator develops meaningful client relationships, proactively identifies opportunities to enhance the client experience, promotes available services and solutions, and helps clients navigate their HR, benefits, payroll, and workforce management needs.
This position is designed for individuals seeking to build a career in client services, and strategic account experience while having the ability to complete Human Resources tasks for assigned client territory. Success in this role requires a passion for client relationships built by in person encounters, strong follow-through, excellent communication skills, and a commitment to delivering exceptional service.
Essential Functions Includes:
Client Relationship Management
Client Support and Service Delivery
Administrative and HR Support
Business Development Support
Qualification and Skills
-
Strong relationship-building and customer service skills. Must love in person encounters.
-
Ability to communicate professionally and effectively with clients, employees, managers, and business partners.
-
Demonstrated ability to manage multiple priorities and maintain strong attention to detail.
-
Strong organizational and time management skills.
-
Excellent follow-through and commitment to completing assigned responsibilities.
-
Ability to identify client needs and coordinate appropriate solutions.
-
Strong problem-solving and critical-thinking skills.
-
Ability to work independently while collaborating effectively with team members and leadership.
-
Willingness to learn and remain current on HR, benefits, payroll, and compliance task processes.
Education and Experience
-
Associate degree preferred
-
One year of professional experience in Human Resources, customer service, account management, benefits administration, payroll support, business operations, or a related field preferred.
-
Experience with enhancing client relationships or customer accounts is highly desirable.
-
Public speaking, training, or presentation experience is a plus.
-
Customer service experience required.
Physical Requirements
-
Regularly required to sit, stand, walk, talk, hear, and use hands to operate standard office equipment.
-
Frequent computer use and keyboarding.
-
Occasional lifting of up to 15 pounds.
-
Travel required for client meetings, onboarding activities, training sessions, and other business needs. Travel will vary based on client needs.
-
Occasional work outside normal business hours may be required to meet client and business needs.
-
Must have clean driving record
-
Must be willing to submit to a background screening
-
Must be authorized to work in the U.S. without sponsorship.
At Exodus HR Group, our work is guided by our core values of People Focused, Driven by Excellence, and We Find the Joy. We are looking for someone who genuinely enjoys helping others succeed, strives for excellence in every interaction, and creates positive experiences that strengthen client relationships and contribute to the long-term success of both our clients and our team. The ideal candidate is committed to continuous learning and professional growth, collaborates with HR leadership to navigate complex employee relations, compliance, and client matters, and consistently represents Exodus HR Group through professionalism, responsiveness, and exceptional service.
