Reporting to the CEO, the Director is responsible for the strategic planning and operational oversight of IT infrastructure, applications, and support services. This role serves as the critical liaison managing relationships and service levels between the local facility, Ardent/Lovelace (for EHR support), and CHC Corporate IT (for core infrastructure).
This includes managing local IT infrastructure, clinical and financial application implementation and support. Additionally, the Director will manage facility-specific IT projects, vendor contracts, and local IT and informatics staff to ensure a smoothly operating hospital environment. The Director will also manage service level agreements (SLAs) and collaborative relationships with Ardent/Lovelace for EHR support and CHC Corporate IT for core infrastructure and systems.
Major Responsibilities
- Application and Infrastructure Management: Manages the local structure for supporting hospital applications and infrastructure, ensuring seamless integration between the EHR, financial systems, and specialized clinical modules. Ensuring system uptime and reliability, while planning for downtime efficiencies.
- Strategic Planning: Develops a local IT strategic roadmap that aligns the facility’s strategic plans and industry advances, while leveraging CHC standards for efficient scalability. Align technology initiatives with hospital goals. Recommend emerging technologies that improve patient care and operational efficiency.
- Ensuring compliance with regulations: Health Insurance Portability and Accountability Act (HIPAA), Centers for Medicare & Medicaid Services requirements, Accreditation regulations, state healthcare regulations, information security standards and audit requirements.
- Corporate and Partner Alignment: Acts as the primary local advocate to ensure Valencia County Hospital’s unique IT needs are aligned and prioritized by CHC, Ardent, and local IT vendors.
- Policy & Security Compliance: Assists with the local development and implementation of IT policies and procedures.
- Performance Optimization: Analyzes and makes recommendations for the ongoing improvement of the hospital IT infrastructure, systems, and operations. Ensure data integrity.
- Vendor & Project Management: Monitors regulatory changes and requirements in healthcare-related information technology (e.g., Promoting Interoperability, Interoperability, HIPAA).
Salary range: $90,000 - 100,000
Valencia County Hospital is a new 15-bed acute care facility currently under construction in Los Lunas, NM. Owned by Valencia County and operated through a joint venture between Community Hospital Corporation (CHC) and Lovelace Health System, this startup represents a vital investment in rural healthcare and a unique opportunity to build clinical excellence from the ground up.
Required
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Education & Experience: Requires a bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, or a related field. 5–7 years of IT infrastructure planning, policy and procedure development, and project management—ideally including experience with hospital new builds, major facility expansions, or healthcare IT start-up environments. 3 or more years of experience managing an IT department and technical staff.
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Skills and Knowledge: Technical Proficiency: Expert knowledge of healthcare IT (desktop, telecom, network), including GWS, ServiceNow, Meraki, and EHR systems (Epic preferred).Oversee cloud services, wireless networks, infrastructures, internet connectivity, telephone systems, backup systems, disaster recovery systems and virtualization platforms. Leadership & Communication: Strong ability to lead technical teams and communicate complex IT concepts to non-technical stakeholders and clinicians.Hi
Required
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Bachelors or better in Information Technology or related field
Equal Opportunity Employer
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