Purpose of Position:
The Customer Service Representative is responsible for providing effective customer service for internal and external Ethos Beauty Partners customers. Using excellent knowledge of our company’s products and programs as well as communicating effectively with team members within the Customer Service Department.
Position Summary:
Maintains effective communication with customers and internal sales team to process any orders, resolve any conflicts, and keep informed of any ongoing promotions. Must be detail oriented, able to multi-task and prioritize workload with efficient time management. Communication via telephone and email is an essential part of this role, must be professional and constructive.
Daily Functions
· Provide accurate information to process any incoming calls for a customer placing an order in a call center atmosphere.
· Update any customer changes associated with the account name, address, deliveries or shipping.
· Work directly with the credit/ billing department to address any issues, questions or concerns regarding the customer’s billing inquiries. –provide a solution.
· Assist the customer with any UPS/FedEx shipping/tracking question or concerns- provide a solution.
· Assist customers with any returns or complaints- provide a solution.
· Record details and inform your manager of customers complaints regarding any shipping; lost/missing or damaged items - provide a solution.
· Refer customer to supervisor or manager to provide assistance if the customer is not happy with the actions provided.
· Provide customer with information about product knowledge, current promotions or inventory updates.
Essential job functions and responsibilities:
· Sales order entry
· Problem Solving
· Listening
· Resolving conflict
· Analyzing information
· Taking inbound calls and making outbound calls to internal sales and external customers
· Multi-tasking
· Documentation skills
· Possess general knowledge of an office environment and tasks associated with such.
· Computer Proficiency with MS Excel/Word, Outlook,
· Must possess exceptional written and verbal communication skills.
· Able to strike the appropriate balance between advocating for the customer and Ethos wellbeing. Works for win-win outcomes.
· Responsive and consistently follows-up with internal and external customers and keeps promises.
Key personal attributes:
· Must be effective working with a diverse team and must possess a working style that balances the need for operational excellence, customer satisfaction and teamwork consistent with a high-performance culture.
· Must have excellent interpersonal skills and an ability to foster relationships with your fellow coworkers.
· Proven ability to demonstrate endurance and drive and to set a high pace for self and peers in an engaging manner.
Key skills:
· Must be able to communicate clearly in English both verbally and in writing
· Must be able to work with computers, scanners, material handling equipment
· Microsoft Excel and Word knowledge preferred
· Ability to work in a fast past environment
Experience/Education:
· High School diploma or GED
· One to three years of previous Customer Service experience
· Must have experience working in a high volume/variation Distribution or Manufacturing environment
· Must be accustomed to personal accountability, meeting performance objectives and personal development goals.
Physical Requirements:
· Must be able to bend, stoop, grip, reach and lift up to 25 lbs. on a repetitive basis.
· Must be able to walk and stand up to 25% of the workday to perform duties.
· Must be able to perform desk/computer work from either a sitting or standing position
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
