Practice Manager & Sales Lead (Part-Time)Muma Aesthetics | Ellicott City, MD 30-36 Hours Per Week
About Muma Aesthetics
Muma Aesthetics is a rapidly growing, luxury medical aesthetics practice specializing in natural facial rejuvenation and exceptional patient experiences. We are known for our commitment to excellence, education, integrity, and delivering beautiful, natural results.
We are looking for an experienced Practice Manager & Sales Lead who thrives in a fast-paced environment and enjoys building systems, leading people, and converting consultations into long-term patient relationships.
This is not a traditional receptionist position. We are looking for someone who thinks like an owner, loves organization, enjoys sales, and is passionate about creating an exceptional client experience.
Position Overview
The Practice Manager & Sales Lead will oversee the daily operations of the practice while serving as the primary sales leader for consultations and patient treatment plans.
This individual will work closely with the owner to improve efficiency, increase revenue, maintain exceptional patient satisfaction, and build scalable systems as the practice continues to grow.
The ideal candidate is organized, proactive, detail-oriented, confident in sales, and able to solve problems independently.
Responsibilities
Practice Operations
- Oversee day-to-day operations of the medical spa
- Ensure smooth daily patient flow
- Maintain operational efficiency
- Develop and improve office systems and SOPs
- Manage scheduling and provider utilization
- Maintain inventory and order supplies
- Coordinate equipment maintenance and vendor relationships
- Ensure OSHA, HIPAA, and regulatory compliance
- Monitor KPIs and practice performance
- Assist with payroll preparation and staff scheduling
- Help prepare reports for the owner
Sales & Patient Experience
- Conduct consultations with prospective patients
- Educate patients on treatment options
- Build customized treatment plans
- Present pricing and financing options
- Convert consultations into booked procedures
- Follow up on unscheduled consultations
- Reactivate inactive patients
- Manage patient retention initiatives
- Help achieve monthly revenue goals
Team Leadership
- Lead and motivate front office staff
- Assist with hiring and onboarding
- Train employees on customer service standards
- Conduct performance check-ins
- Help create a positive team culture
- Hold staff accountable to company standards
Marketing Support
- Coordinate with the social media manager
- Assist with promotions and events
- Track lead conversion metrics
- Help improve patient referral programs
- Monitor online reviews and patient feedback
Qualifications
Preferred:
- 3+ years of medical office or medspa management experience
- Strong sales experience with a proven ability to close consultations
- Experience working in aesthetics, cosmetic surgery, dermatology, dentistry, or luxury healthcare
- Excellent communication skills
- Highly organized with strong attention to detail
- Comfortable multitasking in a fast-paced environment
- Strong leadership abilities
- Experience with CRM and practice management software (Jane App experience is a plus)
- Proficiency with Microsoft Office and Google Workspace
- Ability to analyze reports and KPIs
What We’re Looking For
We’re looking for someone who:
- Takes ownership without being asked
- Loves creating organization and efficiency
- Is motivated by goals and performance
- Builds strong relationships with patients
- Thrives under pressure
- Has excellent emotional intelligence
- Communicates professionally
- Is dependable and accountable
- Wants to grow with a rapidly expanding practice
Compensation
- Competitive hourly pay based on experience
- Monthly bonus: Based on consultation conversion rate, monthly revenue goals, patient retention, Google review goals, and operational KPIs.
- Performance bonuses tied to sales and practice growth
- Employee discounts on treatments and skincare
- Paid training
- Opportunities for professional growth and advancement
- Supportive, positive team culture
Schedule
- Part-time (30–36 hours/week)
- Weekday availability required
- Some evenings may be required
- Occasional Saturdays
Why Join Muma Aesthetics?
At Muma Aesthetics, we believe in delivering life-changing confidence through exceptional patient care. We invest in our team, value innovation, and are building one of Maryland’s premier aesthetic practices. If you’re looking for more than “just a job” and want to help shape the future of a growing luxury medical spa, we’d love to meet you.
Job Type: Part-time
Pay: $30.00 - $35.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
Experience:
- practice management: 3 years (Required)
Work Location: Hybrid remote in Ellicott City, MD 21043
