Description:
Key Responsibilities
As a Claims Adjuster, you’ll be at the heart of customer interactions, helping policyholders navigate the claims process efficiently and compassionately:
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Investigate & Resolve Claims: Assess and resolve auto claims with moderate supervision, focusing on coverage, liability, and damages.
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Judgment & Decision-Making: Use sound judgment to determine exposure and the best course of action.
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Cost Control: Minimize claims costs and expenses while ensuring a positive experience for policyholders.
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Collaboration: Interact extensively with various parties involved in the claim process.
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Process Improvement: Identify and implement ways to boost efficiency and effectiveness.
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Timely Documentation: Clearly record and communicate claims activity for smooth resolution.
Requirements:
We are looking for an experienced claims professional with expertise in coverage analysis, exceptional negotiation and customer service skills, and the ability to manage claims effectively in a remote environment.
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Minimum of 3 years’ experience in personal auto claims processing
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Strong analytical and problem-solving skills with keen attention to detail
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Proficient with technology and possesses excellent communication skills
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Team-oriented, proactive, and resourceful with a “street-smart” mindset
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Demonstrated expertise in coverage analysis and negotiation
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Bilingual in Spanish and English is Required
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Bachelor’s degree is a plus
Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you
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Competitive Salary: Rewarding your expertise and experience
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Financial Security: 401K with up to a 6% company match
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Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
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Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
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Work-Life Balance: Monday-Friday, 8 am-5 pm CST
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Holidays: At Least 6 Paid Holidays
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Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time
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Personal Days: Separate personal days for sickness, family needs, appointments or personal matters
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Employee Recognition: We celebrate work milestones to show appreciation for your contributions
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Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
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Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more
