POSITION PURPOSE
Responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Sending first and second notices to members. Answering incoming calls in the department queue. Ensures that the Credit Union's professional image is maintained. Follows the Fair Debt Collections Practice Act (FDCPA).
ESSENTIAL FUNCTIONS AND BASIC DUTIES
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Makes a high volume of outbound collection calls to members with delinquent accounts; Averages approximately 100 outgoing calls per day to assist with payment arrangements and resolve delinquencies.
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Responds to incoming calls from members and internal departments regarding account status, payment options, and inquiries related to delinquent accounts.
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Accepts and processes payments made by members over the phone.
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Sends first and second delinquent notices to members; Assigns loans and credit card accounts to third party collection agencies.
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Processes and files disability & life insurance claims; Posts CUNA Life and Disability payments to members' accounts via ACH.
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Processes all credit bureau disputes via E-Oscar and disputes received through the mail.
QUALIFICATIONS
Education/Certification:
High school graduate or equivalent.
Required Knowledge:
General understanding of Member Solutions (Collections) functions, policies, and procedures.
Familiarity with required computer applications.
Experience Required:
One year to three years of similar or related experience.
Credit Union or financial institution experience preferred.
Skills/Abilities:
Strong interpersonal and public relations skills.
Well organized and attentive to detail.
Excellent typing skills and ability to operate related computer applications.
Willingness to assist and support others.
Ability to operate computers, calculators, telephones, and other basic business machines.
