Service Writer - West Palm Beach, FL
Job Code: ServiceWriter
Job Title: Service Writer
FLSA Status: Non-Exempt
Reports To: Service Manager
Position Summary:
The Service Writer is responsible for supporting service department operations, including scheduling jobs, customer and warranty billing, and warehouse-related activities such as picking, packing, shipping, receiving, and storing materials for the service department. This position works closely with the Service Manager, Service Technicians, Parts Personnel, Sales and Service Managers, Branch Manager, and other DEUTZ Power Center departments.
The ideal candidate will have a customer-focused attitude, strong organizational skills, and experience in service, repair, or warranty-related environments.
Essential Duties and Responsibilities:
- Answer and direct incoming phone calls.
- Maintain and assist with service scheduling.
- Support documentation of workshop and field service activities.
- Procure DEUTZ and non-DEUTZ parts and materials needed for workshop, value-added, and field operations.
- Place engine and parts orders through DEUTZ following SAP and Field Aware guidelines.
- Process receiving documentation for the service department.
- Prepare required paperwork and system entries in accordance with company guidelines.
- Process service department invoicing for customer-pay and warranty claims.
- Collect payments for customer-pay service jobs via credit card, check, or ACH.
- Manage and process free-of-charge requests for value-added components.
- Assist with the development and continuous improvement of service department documentation and processes.
- Support walk-in customers with parts sales and pickups as needed.
- Maintain familiarity with warehouse operations and retail parts procedures.
- Perform other duties as assigned.
QualificationsRequired Skills and Competencies:
- Excellent verbal and written communication skills with the ability to work effectively across multiple departments and with diverse personalities.
- Ability to communicate professionally and clearly through phone, Microsoft Teams, and other communication channels.
- Self-motivated with the ability to work independently while maintaining a high level of quality and accuracy.
- Strong willingness to learn and expand knowledge of DEUTZ products, services, customers, and markets.
- Exceptional attention to detail and ability to follow through on tasks under tight deadlines.
- Strong problem-solving and analytical skills.
- Excellent time management skills with the ability to multitask in a fast-paced environment and adapt to changing priorities.
Supervisory Responsibility:
- Individual Contributor (No direct reports)
Travel Requirements:
- Domestic and international travel may be required up to 10%, based on business needs.
Minimum Requirements:
- High school diploma, GED, or some college coursework.
- Familiarity with general warehouse operations.
- Forklift operating experience.
- Strong computer skills, including proficiency in Microsoft Outlook and Excel.
Preferred Qualifications:
- Experience in service, repair, or warranty-related environments.
- Heavy-duty truck, engine, or equipment dealership experience.
- Strong working knowledge of SAP business systems.
Physical Requirements and Work Environment:
- Work is performed in a manufacturing, assembly, and warehouse environment.
- Exposure to noise, dust, diesel fuel, oil, and extreme hot and cold temperatures.
- Warehouse and shop areas may not be climate controlled.
- When working in office areas, noise levels are generally quiet to moderate.
- Ability to safely navigate warehouse and service shop environments.
Equal Employment Opportunity Statement
DEUTZ is an Equal Opportunity Employer and considers all applicants for employment based on merit, qualifications, performance, and business needs. We do not discriminate based on any characteristic protected by federal, state, or local law, including race, color, religion, sex, gender identity or expression, age, national origin, citizenship status, sexual orientation, genetic information, disability, veteran status, or any other protected status.
In addition to complying with all applicable laws, DEUTZ is committed to fostering a diverse, inclusive, and respectful workplace for all employees.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
Work Days:
Work Location: In person
