Overview
Job Summary
Manages resource utilization and communication to achieve the organizational goals. Has direct supervisory accountability for all positions, employees, operations, and activities within the assigned call center; including coordination staff training, assigning and reviewing work, and evaluating performance independently or in conjunction with a higher-level supervisor/manager. Performs other duties as assigned.
Job Responsibilities
Specifications
Description
Minimum Required
Preferred/Desired
5 years customer service/call center experience with 1 year of management experience in related field. Leadership experience utilizing problem-solving methodologies.
Description
Minimum Required
Preferred/Desired
Associate degree or higher degree preferred.
Description
Minimum Required
Preferred/Desired
Customer Service experience and knowledge of call center operations
