RECEPTIONIST/FIELD OPERATIONS SUPPORT ASSISTANT
JOB SUMMARY
Provides administrative and clerical support to a funeral home or cemetery, or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
JOB RESPONSIBILITIES
- Answer phones
- Greets family members and friends
- Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
- Receives and processes payments
- Assists Location Management, Sales, Family Service Counselors
- Communicates client family’s needs promptly and accurately to the appropriate staff member
- Conveys a sense of concern and empathy with client family members at all times
- Responds to customer inquiries via telephone, internet and in person
MINIMUM REQUIREMENTS
Education
- High School or equivalent
Experience
- 1 + years of experience in an office clerical or customer service capacity required
- Experience working in a customer-focused and fast-paced professional environment required
Knowledge, Skills and Abilities
- Working knowledge of office equipment including computers, calculators, copiers, printers, at a level consistent with experience
- Excellent verbal and written communication skills
- Strong organizational skills
- High level of compassion and integrity
- Ability to maintain confidentiality
WORK CONDITIONS
Work Environment
- Work indoors and minimal outdoors during all seasons and weather conditions
- Limited amount of local and/or multiple location traveling required
- Professional Dress is required
Work Postures
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings if necessary
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
- Part time - on call, 16-29 hours/week
- Must be able to work every weekend (Deerfield Beach)
- on call, must be able to travel to other locations within the market to fill in for callouts and vacations
Pay: $15.50 - $16.00 per hour
Benefits:
- 401(k)
- Employee assistance program
Work Location: In person
