Job Overview
We are seeking a dynamic and organized Dental Receptionist to join our vibrant dental team! In this essential role, you will be the friendly face and efficient coordinator at the front desk, ensuring a seamless patient experience from check-in to check-out. Your energetic approach and attention to detail will help create a welcoming environment while managing appointment scheduling, insurance verification, and medical records with precision. If you thrive in a fast-paced office setting and have a passion for delivering exceptional patient service, this is the perfect opportunity to grow your career in dental healthcare.
Responsibilities
- Greet patients warmly and professionally, providing excellent customer service at all times
- Manage appointment scheduling using dental practice management software such as Dentrix or Eaglesoft
- Verify insurance coverage and benefits, including Medicare, Medicaid, and private plans, ensuring accurate billing and coding
- Handle multi-line phone systems with courteous phone etiquette, directing calls efficiently
- Maintain accurate dental records, medical documentation review, and ensure compliance with HIPAA regulations
- Assist with insurance claim submissions, follow-up on unpaid claims, and perform collections when necessary
- Support administrative tasks such as filing, data entry, and managing electronic health records (EHR systems) like Meditech or Athenahealth
- Coordinate patient intake processes, including collecting medical history and updating care plans
- Ensure smooth office operations by managing medical billing, CPT coding, ICD-10/ICD-9 coding, and documentation review
- Maintain a clean and organized front desk area while supporting clinic experience requirements
Qualifications
- Proven experience as a Medical Receptionist or Dental Receptionist in a clinical or dental office setting
- Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and health information management systems
- Familiarity with dental practice management software such as Dentrix or Eaglesoft; experience with EMR systems like Meditech or Athenahealth is preferred
- Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and typing skills (10 key typing)
- Ability to handle sensitive patient information in accordance with HIPAA guidelines with discretion and professionalism
- Exceptional organizational skills with attention to detail for documentation review and insurance verification processes
- Bilingual abilities are a plus to serve diverse patient populations effectively
- Strong communication skills coupled with excellent phone etiquette and customer service orientation
- Prior clinic or healthcare office experience is highly desirable
Join us in delivering outstanding dental care while fostering a positive environment for our patients! We are committed to supporting your professional growth through ongoing training in medical billing, medical administrative support, office management practices, and advanced software tools. This paid position offers an exciting opportunity to develop your career within a supportive team dedicated to excellence in healthcare.
Pay: $20.00 - $28.00 per hour
Work Location: In person
