The Operations Manager position to serve as the hands-on operational deputy to our Director of Operations. This is a mobile role designed for someone who thrives in a fast-paced transportation environment and is energized by moving between locations, solving real-time operational problems, and developing a team of Terminal Office Coordinators.
You will float between our three terminals as directed by the Director of Operations, providing day-to-day operational direction, dispatch and scheduling expertise, and on-the-ground leadership wherever the need is greatest.
What You'll Do
- Float between BCT's three terminals as directed, providing operational leadership wherever it is most needed
- Provide day-to-day operational direction to Terminal Office Coordinators at all three locations
- Manage or back up dispatch and scheduling functions at any terminal
- Make real-time decisions to keep service running smoothly: routing adjustments, staffing coverage, problem resolution
- Coach Terminal Office Coordinators and frontline staff on operational best practices
- Conduct wheelchair securement certifications and support light onboarding of new hires
- Coordinate across terminals and with Customer Service to align resources with rider needs
- Support investigation of accidents, incidents, and operational issues in partnership with the Director of Operations
- Execute on operational strategies, SOPs, and performance standards established by the Director of Operations
Who We're Looking For
We need a leader with deep transportation industry experience who connects naturally with a frontline operational workforce. Specifically, we are seeking:
- Minimum 5 years of progressive operations experience in a transportation-related industry. Strong fits include paratransit, transit (SEPTA, Amtrak), school bus operations, trucking and logistics, ambulance and non-emergency medical transport, or comparable multi-site dispatch environments
- Direct paratransit experience strongly preferred
- Minimum 2 years of supervisory or lead experience
- Proven ability to relate to and earn the respect of frontline transportation workers
- Practical understanding of high-turnover industry dynamics and what it takes to keep operations running through staffing changes
- Strong leadership skills, including the ability to provide direction to staff who do not directly report to you
- Dispatch and scheduling software experience (Ecolane preferred; training provided)
- Wheelchair securement certification preferred (training and certification provided to the right candidate)
- Strong geographic knowledge of Bucks County and surrounding regions
- Valid driver's license with a clean driving record (for daily travel between terminals)
- High school diploma required; Associate's or Bachelor's preferred
- Ability to pass a criminal history background check and child abuse clearance
- Subject to pre-employment drug and alcohol testing and ongoing enrollment in BCT's random drug and alcohol testing pool
What You Bring
- You thrive under pressure and in fast-moving environments
- You are highly adaptable, eager to learn, and comfortable changing locations and priorities throughout the week
- You build strong teams and develop the people around you
- You balance operational urgency with policy, compliance, and safety requirements
- You communicate clearly with everyone from drivers and dispatchers to senior leadership
- You exercise sound judgment and discretion with sensitive personnel and operational information
Compensation and Benefits
- Salary range: $62,000 – $68,000 annually, commensurate with experience
- Comprehensive benefits package including medical, dental, and vision
- 401(k) retirement plan with employer match
- Paid time off and holidays
- Mission-driven nonprofit serving our community
How to Apply
Send your resume and a brief cover letter describing your transportation industry experience and what draws you to a multi-site operational leadership role to [email protected].
Bucks County Transport, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pay: $62,000.00 - $68,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- 403(b)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
- Retirement plan
- Vision insurance
Experience:
- Transportation Operations: 5 years (Preferred)
- Dispatching/Scheduling: 1 year (Preferred)
Willingness to travel:
Work Location: In person
