Senior Manager of Facilities & Asset Management
Department: Development
Reports To: VP of Construction & Development
Location: Dallas/Fort Worth, TX (Hybrid)
Travel: Approximately 30-40%
Position Summary
We are eeking a highly organized, results-driven Facilities Manager to oversee the day-to-day maintenance and repair operations across our restaurant portfolio. This individual will be responsible for managing work orders, vendor relationships, preventive maintenance programs, facility budgets, asset management, and invoice processing while partnering closely with Operations to ensure every café is maintained to the highest standards.
The ideal candidate thrives in a fast-paced multi-unit restaurant environment, understands how to prioritize competing demands, communicates exceptionally well, and enjoys creating processes that drive accountability and reduce repair costs.
This position plays a critical role in protecting our restaurants, supporting Operations, and delivering an outstanding guest experience.
Primary Responsibilities
Work Order Management
- Manage all repair and maintenance work orders from initiation through completion.
- Prioritize emergency repairs to minimize operational disruption.
- Monitor response times and vendor performance.
- Ensure work orders are properly documented and closed.
- Maintain visibility of open issues through reporting dashboards.
Vendor Management
- Develop and maintain strong relationships with national and regional service vendors.
- Source new vendors as needed.
- Negotiate pricing and service agreements.
- Evaluate vendor performance using KPIs.
- Ensure vendors meet insurance and compliance requirements.
Preventive Maintenance
- Manage preventive maintenance schedules for HVAC, refrigeration, kitchen equipment, plumbing, electrical systems, fire protection, grease traps, and other critical assets.
- Ensure PM compliance across all locations.
- Identify opportunities to reduce emergency repair expenses.
Financial Management
- Review and approve repair invoices.
- Track repair spending against café budgets.
- Assist in annual R&M budgeting.
- Identify cost-saving opportunities.
- Maintain accurate repair history and asset costs.
Asset Management
- Maintain asset database for all restaurant equipment.
- Track equipment age, warranty status, replacement history, and lifecycle.
- Assist with capital planning and replacement forecasting.
Operations Partnership
- Partner closely with Area Directors and General Managers.
- Participate in weekly Facilities Review meetings.
- Provide guidance on repair priorities.
- Hold vendors accountable for quality and response times.
- Support café openings, remodels, and closures.
Reporting & Analytics
Develop and maintain reporting related to:
- Open work orders
- Emergency repairs
- Vendor performance
- Preventive maintenance compliance
- Repair spending
- Equipment failures
- Capital planning
- Monthly KPIs
Qualifications
Required
- Bachelor's degree preferred (or equivalent experience)
- 5+ years managing facilities in a multi-unit restaurant or retail environment
- Experience managing third-party service vendors
- Strong understanding of HVAC, refrigeration, plumbing, electrical, kitchen equipment, and general building systems
- Excellent organizational and project management skills
- Strong Microsoft Excel skills with the ability to develop reports on the fly
- Experience with Facilities Management software (ResQ, ServiceChannel, Ecotrak, Corrigo, etc.)
- Ability to prioritize multiple projects simultaneously
- Excellent communication skills both up and down the organizational chart
Preferred
- Restaurant industry experience
- Multi-state facilities management
- Budget management experience
- Asset management experience
- Preventive maintenance program management
- Experience implementing facilities processes and SOPs
Desired Competencies
- Highly organized
- Process driven
- Strong sense of urgency
- Excellent follow-through
- Financial acumen
- Vendor negotiation
- Customer service mindset
- Problem solver
- Collaborative leadership
- Comfortable working independently
Key Performance Indicators (KPIs)
The Facilities Manager will be measured on:
- Average work order completion time
- Emergency response time
- Vendor SLA compliance
- Preventive maintenance completion rate
- Café R&M budget adherence
- Invoice processing turnaround
- Vendor scorecard performance
- Reduction in repeat repairs
- Reduction in emergency maintenance spend
- Area Director satisfaction
What You'll Love About This Role
- Significant ownership and autonomy.
- Opportunity to help build a best-in-class Facilities program.
- Work directly with executive leadership.
- Influence processes across a national restaurant portfolio.
- Make a measurable impact on restaurant performance and cost savings.
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Describe a time you improved a facilities process or solved a significant operational challenge.
What was the situation, what actions did you take, and what was the outcome?
- How have you partnered with Operations teams and outside vendors to ensure successful facilities management?
Share an example that demonstrates your communication, collaboration, and accountability.
- • What facilities management systems or technology have you used?
Please include any CMMS, work order, asset management, or vendor management platforms (such as ServiceChannel, Corrigo, Ecotrak, ResQ, or similar) and how you used them.
- Why are you interested in this Senior Manager, Facilities & Asset Management role, and what makes you a strong fit?
Tell us what interests you about the opportunity and the strengths you would bring to the team.
- Tell us about your facilities management experience.
Describe your experience managing facilities for multi-unit restaurant operations. Approximately how many locations have you supported, and what were your primary responsibilities?
Work Location: In person
