At Lallis & Higgins Insurance we're building something special.
As one of New England's growing independent insurance agencies we've earned the trust of thousands of clients by focusing on relationships, exceptional service, and doing what's right. We're looking for an experienced Personal Lines Account Manager who enjoys helping people, solving problems, and making a real impact every day.
If you're someone who takes pride in providing outstanding client service, enjoys working with a collaborative team, and wants to grow your career with an agency that values your ideas, we'd love to meet you.
What You'll Do:
You'll manage an established book of personal insurance clients while serving as their trusted advisor. You'll build long-term relationships, provide proactive recommendations, and help clients make informed decisions about protecting what matters most.
Responsibilities include:
- Manage the day-to-day servicing of a personal lines book of business.
- Respond promptly to client questions by phone, email, and in person.
- Review policies and identify opportunities to improve coverage and better protect clients.
- Cross-sell home, auto, umbrella, renters, condo, and other personal insurance products when appropriate.
- Quote new business and remarket existing policies with our carrier partners.
- Prepare applications, endorsements, binders, certificates, and other policy documents.
- Process policy changes accurately and efficiently through EZLynx and carrier systems.
- Assist with renewals and proactively contact clients before policy expiration.
- Communicate with insurance carriers to resolve underwriting and service issues.
- Maintain accurate documentation and follow agency workflows.
- Work closely with our sales and service teams to deliver an outstanding client experience.
What We're Looking For
We're looking for someone who enjoys building relationships just as much as processing policies.
The ideal candidate is:
- Friendly, professional, and confident communicating with clients.
- Organized and able to manage multiple priorities in a fast-paced environment.
- A strong problem solver who takes ownership of client needs.
- Detail-oriented while keeping the big picture in mind.
- A team player who enjoys helping others succeed.
- Comfortable recommending additional coverage when it benefits the client.
Qualifications
- Personal Lines License required.
- 3+ years of Personal Lines Account Management experience preferred.
- Experience quoting and servicing personal insurance policies.
- Familiarity with agency management systems such as EZLynx is a plus.
- Proficiency with Microsoft 365, including Outlook, Word, and Excel.
- Ability to work Monday through Friday, 8:30 a.m. to 5:00 p.m.
Why Join Lallis & Higgins?
We're not a call center, and we're not a giant corporate agency.
We're an independent agency where relationships matter, teamwork comes first, and great work is recognized. Our team enjoys working together, supporting one another, and providing a level of service our clients genuinely appreciate.
We offer:
- Competitive salary based on experience
- Performance bonus opportunities
- 401(k) with company match
- Paid time off
- Flexible scheduling
- Dental, vision, and disability insurance
- Ongoing training and professional development
- Opportunities for career advancement as our agency continues to grow
- Health Insurance reimbursement benefit
If you're looking for more than just another account manager position and want to be part of a growing agency where your work truly makes a difference, we'd love to hear from you.
Job Type: Permanent
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Experience:
- Personal Lines Account Manager: 2 years (Required)
License/Certification:
- Insurance Producer License (Preferred)
Work Location: In person
