About Ivy Swimwear
Ivy Swimwear is a fashion-forward swimwear brand designed in New York, known for its feminine, trend-driven designs and strong visual identity. As we continue to grow, we’re looking for a highly organized and detail-oriented Customer Experience & Operations Specialist to support day-to-day operations and ensure a seamless experience for our customers.
Role Overview
This role is responsible for managing customer experience, order fulfillment support, and core operational tasks. You’ll be the point of contact for customer communication while also supporting packaging, returns, and general office operations.
This is a hands-on role for someone who is organized, responsive, and enjoys keeping things running smoothly behind the scenes.
Key Responsibilities
Customer Experience
- Manage customer emails and inquiries in a timely, professional manner
- Resolve order issues, sizing questions, and general support requests
- Maintain a positive and on-brand tone in all communication
Returns & Order Support
- Process returns and exchanges
- Track and manage return inventory
- Assist with order-related issues and resolutions
Packaging & Fulfillment Support
- Assist with packaging orders as needed
- Ensure packaging quality and consistency
- Support organization of inventory and fulfillment materials
Office & Administrative Support
- Assist with general office organization and operations
- Maintain order tracking and internal documentation
- Support day-to-day administrative tasks as needed
Event & Setup Support
- Assist with event preparation, setup, and breakdown
- Support logistics for pop-ups, brand activations, or photoshoots
- Help organize materials, products, and displays as needed
Ideal Candidate
- Highly organized and detail-oriented
- Strong communication skills (written and verbal)
- Responsive and reliable
- Comfortable handling customer interactions
- Able to multitask and prioritize efficiently
- Positive attitude and team-oriented
Bonus (Nice to Have)
- Previous experience in customer service or e-commerce
- Familiarity with Shopify or similar platforms
- Interest in fashion or lifestyle brands
Why This Role
- Be part of a growing fashion brand
- Work in a fast-paced, collaborative environment
- Opportunity to grow into operations or customer experience leadership
- Hands-on role with real impact on the customer journey
Job Type: Part-time
Pay: $16.50 - $20.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
Work Location: In person
