Overview
We are seeking a dynamic and proactive Field Service Manager to lead our technical service teams in delivering exceptional support and solutions to our clients. This role offers an exciting opportunity to oversee field operations, coordinate cross-functional teams, and ensure the highest standards of customer service and technical excellence. As a vital part of our organization, you will drive operational efficiency, foster team development, and build strong client relationships through strategic management and effective communication. If you thrive in fast-paced environments and are passionate about leading teams to success, this is the perfect role for you!
Responsibilities
- Develop and implement strategic plans for service delivery, including scheduling, resource allocation, and process optimization.
- Responsible for managing all field personnel, training, scheduling, and direct interface with customer base.
- Basic troubleshooting, installation, maintenance and repair on designated equipment and APC systems as required by process and design.
- Completing Preventative Maintenance and field modifications required within the work order to be performed.
- Identifying, ordering, and managing repair parts which required for the operation of the APC equipment.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal schedules, field notes to be utilized for reports and communication to the customer.
- Continuously update service records in a timely manner to ensure proper completion and follow up as required.
- Maintaining routine communication with customers to ensure resolution and proper follow-up, assuring we have completed and documented the tasks required.
- Maintaining tools and test equipment and ensuring they are properly calibrated and in good working condition.
- Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales when called upon.
- Working as a member of the national team to provide efficient service delivery to all accounts within assigned area.
- Coach, mentor, and evaluate team members to foster professional growth, enhance technical skills, and promote a customer-first mindset.
- Ensure compliance with safety standards, company policies, and industry regulations across all field activities.
- Other duties as assigned.
Experience
- Proven leadership experience managing teams in a customer support or field service environment.
- Strong background in field service with demonstrated success in supervising diverse teams.
- HS diploma or GED equivalent required. BS in Engineering or relevant trade licensing, certificates, industrial accreditations and work experience with the APC industry preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and communication purposes.
- Experience with project management methodologies to plan, execute, and monitor service initiatives effectively.
- Excellent analysis skills for interpreting data trends to inform operational improvements.
Physical Demands
While performing the duties of this position the employee is regularly required to sit and talk and hear. The employee is frequently required to use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to stand, walk, and drive or ride in a motor vehicle. The employee must occasionally lift and/or move up to 65 lbs. Must have the ability to travel, sometimes with short notice.
Join us as a Field Service Manager where your leadership will make a tangible impact! We value energetic professionals who are passionate about delivering outstanding customer experiences through innovative management practices. If you possess the drive to lead teams successfully while fostering a collaborative environment focused on excellence—apply today!
This is an onsite position location in Auburn, Indiana, with some work from home flexibility. Relocation is not offered at this time. No agencies please.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Will you now or in the future require employment visa sponsorship (e.g., H-1B visa status)?
Work Location: In person
