Position Summary
ATE Solutions is a boutique consulting firm specialized Project Management / System Integration. To support the needs of our customers, we are seeking to recruit an IT Engineering Business Analyst. The IT Engineering Business Analyst will work in support to our customer’s Engineering leaders. This role analyzes engineering operations data and processes, and translates complex technical concepts into clear documentation and recommendations for both technical and non-technical audiences. The ideal candidate has strong analytical and communication skills paired with working knowledge of IT infrastructure and engineering operations (networking, systems, cloud, data center) so they can engage credibly with engineers while representing the needs of the business.
Key Responsibilities
Requirements Gathering & Analysis
- Conduct current-state/future-state (as-is/to-be) analysis and gap assessments to identify what infrastructure, process, or system changes are needed to meet business objectives.
- Facilitate requirements workshops, interviews, and working sessions with business stakeholders, engineers, and vendors.
- Maintain requirements traceability throughout the initiative lifecycle, ensuring delivered solutions map back to documented business needs.
Process & Data Analysis
- Analyze IT engineering operations processes — incident management, change management, capacity planning, asset management — to identify inefficiencies, risks, and improvement opportunities.
- Build and maintain reports, dashboards, and scorecards tracking engineering operations performance (uptime/availability, ticket volume and aging, SLA/SLO compliance, change success rate, project throughput).
- Perform root-cause and trend analysis on recurring operational issues using ticketing, monitoring, and performance data.
- Support capacity planning and demand forecasting analysis for infrastructure and operational resources in partnership with engineering leads.
- Query and interpret data from ITSM, monitoring, and asset management systems to support data-driven decision-making.
Documentation & Process Improvement
- Create and maintain process documentation, workflow/swimlane diagrams, standard operating procedures (SOPs), and runbooks for engineering operations teams.
- Identify and recommend process improvements, automation opportunities, and standardization across engineering and operations workflows.
- Partner with engineering teams to document system configurations, dependencies, and operational procedures in a form usable by both technical and business audiences.
Stakeholder Liaison & Communication
- Serve as a liaison between IT engineering teams, business units, and external vendors to ensure alignment on requirements, priorities, and expectations.
- Communicate analysis findings, risks, and recommendations clearly to both technical teams and non-technical/executive audiences.
- Support organizational change management activities, including developing training materials, FAQs, and communications for process or system changes.
- Manage and prioritize stakeholder requests, maintaining a transparent backlog of asks and their business justification.
Project & Initiative Support
- Partner with project managers on engineering and infrastructure initiatives, providing business analysis, requirements management, and documentation support throughout the project lifecycle.
- Support in developing test plans and user acceptance testing (UAT) for infrastructure, systems, and operational changes, ensuring delivered solutions meet documented requirements.
- Track and validate business benefits realization after implementation, comparing actual outcomes to the original business case.
- Support intake and prioritization processes for engineering operations demand, including light-touch scoping and feasibility input.
Systems, Tools & Governance
- Maintain requirements repositories, product/initiative backlogs, and traceability matrices using tools such as Jira, Confluence, or Azure DevOps.
- Support governance activities including change advisory board (CAB) submissions, architecture/design reviews, and compliance or audit documentation.
- Ensure analysis and documentation practices align with relevant frameworks and standards (e.g., ITIL, IIBA BABOK).
Required Qualifications
- Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
- 3–5 years of experience as a business analyst, systems analyst, or similar role, ideally within an IT infrastructure, network engineering, or operations environment.
- Solid working knowledge of IT applications implementation and management.
- Demonstrated experience with IT tracking tools (primarily Jira).
- Proficiency with data analysis and reporting tools (Excel, SQL, Power BI, Tableau, or similar).
- Experience with process mapping/diagramming tools (Visio, Lucidchart, or similar).
- Strong analytical, facilitation, and problem-solving skills, with high attention to detail.
- Excellent written and verbal communication skills, with the ability to translate between technical and business audiences.
Preferred Qualifications
- Certified Business Analysis Professional (CBAP), Entry Certificate in Business Analysis (ECBA), or Certification of Capability in Business Analysis (CCBA) from IIBA.
- ITIL Foundation certification or strong familiarity with ITIL service management practices.
- Working knowledge of SQL or scripting for data extraction and analysis.
- Agile/Scrum experience, including Certified Scrum Product Owner (CSPO) or equivalent.
- Hands-on experience with ServiceNow, Jira, Confluence, or comparable ITSM/collaboration platforms.
- Lean or Six Sigma process improvement certification.
- Prior experience supporting network, data center, cloud migration, or infrastructure modernization initiatives.
Core Competencies
- Analytical Thinking — Breaks down complex technical and operational problems into clear, actionable insights.
- Requirements Elicitation & Documentation — Captures accurate, unambiguous requirements and translates them into artifacts engineers can build from.
- Technical Fluency — Understands IT infrastructure and engineering concepts well enough to engage credibly with engineering teams.
- Communication & Facilitation — Runs effective workshops and delivers clear, audience-appropriate updates to stakeholders at all levels.
- Stakeholder Management — Builds trust across business and technical groups and manages competing priorities diplomatically.
- Process Improvement Mindset — Continuously looks for ways to streamline engineering operations workflows and eliminate waste.
Working Conditions
- Primarily a remote role with occqasional on-site visits to customers sites.
- Standard business hours, with occasional flexibility needed to attend meetings or support initiatives across time zones.
Minimal travel (typically under 10%), primarily for stakeholder workshops or site visits.
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Work Location: Remote
