As a Shift Lead at Miss J Diner, you will be responsible for overseeing daily operations during your assigned shifts. You will lead a team of service staff to deliver exceptional customer experiences, maintain high standards of quality, and ensure smooth and efficient cafe operations.
Key Responsibilities:
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Supervise and support cafe staff during assigned shifts.
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Open or close the cafe following standard operating procedures.
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Ensure excellent customer service and promptly resolve any guest issues.
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Monitor inventory levels and assist with stock management.
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Handle cash, POS transactions, and daily reconciliations.
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Maintain cleanliness and organization in the cafe according to health and safety standards.
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Train and mentor new team members as needed.
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Communicate with management about staff performance, inventory needs, and customer feedback.
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Ensure timely preparation and quality control of food and beverages.
Qualifications:
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Previous experience in a cafe, restaurant, or hospitality setting (supervisory experience preferred).
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Excellent leadership, communication, and organizational skills.
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Ability to work in a fast-paced environment.
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Strong problem-solving abilities and a proactive mindset.
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Flexibility to work mornings, evenings, weekends, and holidays as needed.
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Food Safety and/or Barista certification is a plus.
Benefits
Weekly pay.
Opportunities for growth and advancement.
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Health Care Plan (Medical, Dental & Vision)
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Retirement Plan (401k)
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Paid Time Off (Vacation & sick pay)
