Overview:
Job Purpose
To assist with day-to-day activities supporting ICE Mortgage Technology applications related to deployment and incident management. Build actionable alerts/automation for preventing incidents, detecting performance bottlenecks, and identifying maintenance activities.
Responsibilities
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Employ deep troubleshooting skills to improve the availability, performance, and security of IMT Services.
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Coding and Automation of Applications on Linux, Windows, Cloud Platforms
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Implement automated tests, automated deployments, and operational tools
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Collaborate with Product and Support teams to plan and deploy product releases
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Work with Linux, Windows, Cloud Platforms and Operations leaders to develop narratives, backlog grooming, epic planning, and overall sprint planning processes
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Work with Engineering leadership to build shared services that meet the requirements and need of the platform and application teams
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Ensure services are designed with 24/7 availability and operational readiness and rigor
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Implementation of proactive monitoring, alerting, trend analysis and self-healing systems
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Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems
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Contribute to product development / engineering as needed to ensure Quality of Service of Highly Available services
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Identify, evaluate, and execute preventive measures to minimize/avoid impact to the customers experience. Proactive v/s Customer escalated
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Resolution of product/service defects or design changes, infrastructure changes, or operational changes
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Partner with other SREs and lead by example - contributor more than a delegator
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Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology
Knowledge and Experience
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7+ years of Systems/Applications automation in 24x7 Production support services environments
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BS in Computer Science, Computer Engineering, Math, or equivalent professional experience
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Fluency with one or more current generation scripting language (Python/Shell/Perl/ PHP/Ruby) AND/OR Java Development and/or .NET
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7+ years managing Enterprise Red Hat Linux experience required
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Excellent troubleshooting skills, utilizing a systematic problem-solving approach
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Demonstrated experience in designing, analysing, and diagnosing large-scale distributed systems + Windows Server and/or Linux systems internals (system libraries, file systems, client-server protocols)
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Experience with elastically scalable, fault tolerance and other cloud architecture patterns
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Experience with Continuous Integration and Continuous Delivery concepts
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Good to have experience in Containerization concepts like Kubernetes
- Proven strength in SaaS services, experience in massive scale web operations
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Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike
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Expertise with monitoring, alerting and incident response tools and performing root cause analysis
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Experience with deployment automation tools like UCD
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Experience with Azure DevOps (ADO)
-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
