Kelly Services is currently seeking a Digital Product Management Specialist position for one of our top clients working remote, must be able to support EST work hours.
- Kelly Outsourcing Consulting Group KellyOCG, a managed solution provider and business unit of Kelly Services, Inc., is currently seeking a Digital Product Management Specialist for a 6-month+ engagement at one of our Global clients working remote. . This role is a full-time, fully benefited position.
- As a KellyOCG employee you will be eligible for Medical, Dental, 401K and a variety of other benefits to choose from.
- You’ll also be eligible for paid time off, including holiday, vacation and sick/personal time.
- All KellyOCG employees receive annual performance reviews.
Position Overview
The Digital Product Management Specialist will support North America Deliver Reporting & Analytics initiatives by helping shape, prioritize, and advance digital products that support Supply Chain Customer Solutions (SCCS), Channel Operations (CHOPs), and broader Customer Service stakeholders.
This position is designed in product management, digital transformation, customer experience, and analytics strategy. The role serves as the bridge between business stakeholders and technical teams, ensuring business priorities are translated into actionable roadmaps while helping technical teams deliver solutions that create measurable business value.
The ideal candidate is a strong relationship builder with a passion for customer experience, digital products, process improvement, and emerging technologies. They should enjoy working across business and technical teams, influencing priorities, and helping shape future-state capabilities.
Key Responsibilities
- Partner with SCCS, CHOPs, Customer Experience, and other Customer Service stakeholders to understand business priorities, pain points, and opportunities.
- Apply a product-first mindset when evaluating business needs, focusing on scalable, reusable, and enterprise-aligned solutions rather than one-off reports, dashboards, or point solutions.
- Help define and maintain the roadmap for reporting, analytics, automation, AI, CRM, and customer experience solutions.
- Translate business needs into product requirements, user stories, and business cases that can be executed by development teams.
- Translate technical concepts and implementation details into business-friendly language for stakeholders and leadership teams.
- Facilitate discussions between business users, developers, architects, and analytics teams to ensure alignment on priorities and expected outcomes.
- Assist with product backlog management, feature prioritization, roadmap planning, and release communications.
- Collaborate with analytics, engineering, and business teams to define success metrics and measure product value realization.
- Develop presentations, business cases, executive communications, and strategy materials for leadership reviews.
- Support product adoption activities, stakeholder communications, training, and change management efforts.
Preferred Qualifications
- Strong interest in Product Management, Customer Experience, Digital Transformation, or Technology Strategy.
- Experience working with business stakeholders to identify needs and translate them into actionable outcomes.
- Demonstrated ability to approach challenges with a product mindset, focusing on solving root business problems through scalable capabilities rather than developing isolated solutions.
- Excellent communication, relationship management, and influencing skills.
- Ability to navigate ambiguity and manage competing priorities.
- Familiarity with Agile methodologies, product roadmaps, and backlog management.
- Understanding of data-driven decision-making and analytics concepts.
- Experience with or interest in:
- Customer Experience (CX)
- Salesforce, Dynamics, or similar Customer Relationship Management (CRM) technologies
- Customer Data Platforms (CDP)
- AI-enabled customer engagement solutions
Digital Product Management
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Important information: This position is recruited by a remote Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States.
Why Kelly®?
The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG®) is one focus within the full array of Kelly Services® workforce solutions.
Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.
The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.
As a Kelly Services employee, you will have access to numerous perks, including:
- Vacation and sick pay
- Paid holidays
- 401(k) plan
- Group medical, vision, dental, life, and short-term disability insurance options
- Kelly Discounts on goods and services, auto and home insurance, and tuition at Kelly partner schools
- Kelly Learning Center offers free courses and trainings
- Weekly pay
About Kelly Services®
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Find what’s next with Kelly®.
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.
