SUMMARY:
Housekeeping Department Head Leader.
Supervise the activities of housekeeping and laundry department associates to insure clean laundry, and
clean, orderly and attractive guest rooms, meeting rooms, lobby, and all other common
areas of the hotel. This is a working supervisor position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Provide exceptional customer service to all hotel guests, making their stay as
comfortable and accommodating as possible while achieving team and Brand goals.
* Perform quality assurance (QA) requirements for department.
1. “Breaks out the house” with room disbursement with the number of attendants
available.
2. Schedules and maintains proper workforce (Room Attendants/Suite Attendants)
to ensure correct staffing levels to meet demands of guests and associates.
3. Responsible for all QA documentation for the Housekeeping Department.
4. Responsible for approval of vacation requests.
5. Keep abreast of and comply with Brand Standards.
6. Implement Reward Programs within Brand Standards.
* Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commodes,
clean mirrors and windows, change linen, make beds, clean iron caddy and empty
water from iron.
* Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
* Check shower curtain for mildew, scum, and clean accordingly.
* Properly replace linen as needed.
* Replace guest amenities as needed.
* Clean and stock Room Attendant/Suite Attendant carts, linen/storage rooms, and
maintain in a presentable manner.
* Check for missing and/or damaged furniture, equipment, etc. and report it to the
Housekeeping Supervisor.
* Report maintenance problems in guest rooms.
* May be required to work in laundry area as necessary.
* Maintain security for guests and property by keeping room doors locked at all times.
Knowledge, Skills and Abilities:
* Ability to maintain confidentiality of business and financial matters and information
related to the property, owner(s), partners, guests, associates, etc.
* Good interpersonal skills. Ability to work in a courteous, tactful and patient manner
with other associates, management, guests, vendors, suppliers, and other members of
the general public conducting business with the property.
* Ability to communicate effectively verbally and in writing and good telephone skills.
* Ability to work in a fast-pace, high-energy and demanding work environment.
* Basic knowledge of hotel operations or ability to learn quickly.
* Ability to work as a team player with all levels of associates.
* Dedicated, hard-working, self-motivated.
* Good time management skills; multi-tasks skills; ability to prioritize; and coordinate
details.
* Flexibility to adjust work priorities as necessary.
Position requires background check.
Pay: $21.00 - $25.00 per hour
Experience:
- housekeeping: 5 years (Required)
Ability to Commute:
- Columbia, MO 65202 (Required)
Work Location: In person
