Kaya Bliss is looking for a Cannabis Sales Associate to support a high-touch, compliant, and hospitality-focused dispensary experience. This role is best suited for someone with strong customer service instincts, reliable attendance, clear communication, and the ability to learn product knowledge in a regulated retail environment.
Our Budtenders are central to the Kaya Bliss customer experience. They help customers navigate our menu, understand product categories and methods of consumption, and select safe and effective products based on individual needs, preferences, and comfort level.
This is not a casual cannabis role. Our sales team is responsible for creating a welcoming customer experience while following ID verification, point-of-sale, cash handling, discount, product education, safety, and compliance procedures with consistency.
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Greet customers and create a professional, welcoming retail experience
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Ask thoughtful questions to understand customer needs, preferences, comfort level, and desired experience
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Educate customers on cannabis product categories, consumption methods, effects, dosing considerations, onset time, duration, safety, and responsible purchasing
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Support sales goals by recommending appropriate products and helping customers make informed decisions
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Remain up to date on product knowledge, menu updates, active promotions, store events, brand information, and industry developments
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Verify customer identification according to company policy and New York cannabis regulations
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Accurately process transactions through the point-of-sale system
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Follow all cash handling, discount, loyalty, and register procedures
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Apply discounts correctly and only when authorized under company policy
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Maintain accurate use and care of the POS system and related retail tools
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ollow all security measures, safety procedures, and compliance requirements during each shift
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Maintain a clean, organized, stocked, and compliant sales floor
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Restock products, support merchandising, and communicate inventory needs to leadership
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Complete assigned shift duties accurately and on time
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Communicate customer feedback, product concerns, complaints, safety issues, and operational needs to store leadership
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Provide support to the management team to help retail operations run smoothly, properly, and in compliance with applicable rules, regulations, policies, and standard operating procedures
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Follow direction from supervisors, leads, and management during each shift
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Participate in required training, daily communication, and ongoing coaching
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Promote a work environment that is positive, communicative, customer-oriented, accountable, and compliant
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Maintain professionalism during high-volume periods, customer concerns, and operational changes
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Perform all other duties as assigned by store leadership
- Retail, hospitality, customer service, wellness, or sales experience
- Strong customer service instincts and a welcoming, professional approach
- Excellent conversational skills and the ability to communicate clearly with a wide range of customers
- Ability to listen well, ask thoughtful questions, and recommend products based on customer needs
- Strong communication skills and the ability to explain products clearly
- Reliable attendance, punctuality, and schedule accountability
- Comfort working in a fast-paced retail environment
- Ability to follow detailed procedures without cutting corners
- Interest in cannabis education, wellness, responsible use, and the regulated cannabis industry
- Willingness to continuously learn about cannabis products, brands, regulations, and retail best practices
- Professional judgment, emotional control, and respect for compliance expectations
- Confidence, dedication, integrity, and a positive attitude
- Ability to work as part of a team and take direction from leadership
- Openness to constructive, developmental feedback and the ability to apply coaching consistently
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Required Qualifications
- Must be 21 years of age or older for customer-facing cannabis retail duties
- Must possess valid government-issued identification
- Must be legally authorized to work in the United States
- High school diploma or equivalent preferred
- At least 1 year of customer service experience preferred
- Must be able to stand and walk for long durations during scheduled shifts, with reasonable accommodation where required by law
- Must be able to complete required onboarding, verification, and training before beginning regulated duties
- Must remain compliant with all legal, regulatory, and company requirements for working in the cannabis industry
- Must be available for assigned shifts, including evenings, weekends, holidays, and closing shifts as needed
- Must be able to follow all company policies, safety procedures, compliance requirements, directives, and standard operating procedures
- Customer-facing retail experience
- Previous dispensary, smoke shop, CBD, wellness, pharmacy, hospitality, or sales experience
- Basic cannabis product knowledge
- Familiarity with cannabis product categories, including flower, vapes, edibles, concentrates, tinctures, beverages, and topicals
- POS and cash handling experience
- Comfort using standard office equipment, computer systems, tablets, email, workplace communication tools, and basic software
- Bilingual or multilingual communication skills are a plus, especially Spanish or other languages commonly used by our customer base
This role requires the ability to stand and walk for long durations during scheduled shifts. It may also require speaking with customers throughout the shift, using a register, tablet, or computer system, reaching, bending, lifting retail products or supplies, restocking shelves, and maintaining awareness of the sales floor. Reasonable accommodations may be provided where required by law.
Kaya Bliss provides required training for company policies, customer service expectations, cannabis compliance, responsible workforce practices, product knowledge, POS use, ID verification, discount procedures, safety procedures, and role-specific standard operating procedures. Employees are expected to complete assigned training and apply that training consistently during each shift.
Kaya Bliss is an equal opportunity employer. Employment decisions are based on business needs, qualifications, experience, availability, performance, conduct, compliance readiness, and ability to perform the essential functions of the role. We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, genetic information, or any other status protected by applicable law.
Please submit your resume and answer the screening questions fully. Qualified candidates will be contacted for the next step in the interview process.
