Our bike shop is rapidly growing, and to support this growth, we are looking for a qualified professional to embrace our vision and mission. We are passionate about cycling and committed to providing exceptional customer service to riders of all levels. From commuters and recreational cyclists to competitive athletes, we help our customers find the right bikes, gear, and service solutions to enhance their riding experience. As a tourist-heavy destination, we provide a wide range of bicycle, e-bike, and accessory rentals while also offering biking tours, full bike and e-bike services, as well as new bike, e-bike, and bike accessory retail.
Position Summary
We are seeking an enthusiastic and experienced Retail Sales Manager to lead our sales team, drive front-of-store performance, and create an outstanding customer experience. The ideal candidate is a strong leader with retail management experience, excellent sales skills, and a passion for cycling. Applicants should be adept at managing staff, problem-solving, and dealing with all types of customers while also assisting with store opening and closing procedures.
Key Responsibilities
Sales Leadership
- Lead, coach, and drive retail sales to achieve sales goals and performance targets.
- Monitor daily, weekly, and monthly sales metrics and implement strategies to increase revenue.
- Provide exceptional customer service and demonstrate product knowledge.
Store Operations
- Oversee daily store operations, including opening and closing procedures.
- Manage daily bicycle and e-bike rental operations.
- Manage inventory levels, merchandising displays, and product presentation.
- Coordinate with service department staff to ensure seamless customer experiences.
- Maintain a clean, organized, and welcoming retail environment.
- Ensure all demos and rentals are prepared for customer use and testing.
Customer Experience
- Build lasting relationships with customers and local cycling communities.
- Resolve customer concerns professionally and efficiently.
- Organize and support shop events, group rides, and community outreach activities.
Inventory & Merchandising
- Assist with purchasing decisions and inventory planning.
- Monitor stock levels and recommend replenishment orders.
- Ensure seasonal and promotional merchandise is displayed effectively.
Qualifications
- 3+ years of retail sales experience, preferably in sporting goods, outdoor recreation, or bicycle retail.
- 1+ years of management or supervisory experience.
- Bachelor’s degree or higher in relevant curriculum.
- Strong leadership, communication, and team-building skills.
- Proven ability to meet or exceed sales goals.
- Knowledge of bicycles, cycling accessories, and cycling culture preferred.
- Experience with point-of-sale (POS) and inventory management systems.
- Ability to lift up to 60 pounds and stand for extended periods.
Preferred Qualifications
- Passion for cycling and active participation in the cycling community.
- Experience managing inventory and merchandising programs.
- Familiarity with bicycle brands, components, and accessories.
Compensation & Benefits
- Competitive salary: $44,000 annually
- Employee discounts on bicycles, parts, accessories, and apparel
- Progressive paid time off schedule
How to Apply
Interested candidates should submit a resume and a brief cover letter outlining their retail management experience and qualifications along with their interest in cycling.
Pay: $44,000.00 per year
Education:
Experience:
- retail management: 1 year (Required)
Work Location: In person
