Overview:
In this position you will work in a team and communicate to customers directly to assist in the setting up, training, and ongoing support of company proprietary software in order to ensure that our platform and product provide a seamless user experience. The ideal candidate is someone who takes initiative in solving problems and has prior experience in customer training and automation.
Duties and Responsibilities:
- Ability to work with multiple groups within sales, service, and engineering.
- Train customers on new software, and provide ongoing support
- Setup customer accounts through data provided by the customer
- Check customer provided cards and match them with readers
- Troubleshoot through testing software/hardware functionality, compatibility and system integration per configuration and software test plan
- Document issues and suggest improvements on features and processes
- Collaborate with the engineering and product management teams to help reproduce and resolve issues
Knowledge and Skills:
- Ability to work in a fast paced call center environment
- Strong computer skills including office products such as Excel and Word
- Exceptional verbal and written communication skills
- Excellent troubleshooting skills
- Passion for product quality and a positive user experience
- Ability to learn quickly and manage priorities in a fast-paced development environment
Knowledge and Skills:
- Ability to work in a fast paced call center environment
- Strong computer skills including office products such as Excel and Word
- Exceptional verbal and written communication skills
- Excellent troubleshooting skills
- Passion for product quality and a positive user experience
- Ability to learn quickly and manage priorities in a fast-paced development environment
Physical Requirements:
- Ability to sit for an extended period.
- Lift up to 25 pounds infrequently.
Education and Work Experience:
- High school degree or GED
In this position you will work in a team and communicate to customers directly to assist in the setting up, training, and ongoing support of company proprietary software in order to ensure that our platform and product provide a seamless user experience. The ideal candidate is someone who takes initiative in solving problems and has prior experience in customer training and automation.
Other Information:
Competitive and affordable benefits (Medical, Dental, Vision)
401k
